Open to opportunities

Haseeb Ali Baig

@haseebalibaig

Client Engagement & Sales Support Specialist who drives retention, pipeline accuracy, and KPI-driven revenue growth for fast-paced teams.

Pakistan

Message

What I'm looking for

I’m looking for a KPI-driven client engagement or sales support role where I can own pipelines, improve retention, and guide customer success using HubSpot/Zoho/Salesforce—while collaborating cross-functionally in a fast-paced team.

I’m a Client Engagement & Sales Support Specialist focused on managing client communication, keeping CRM updates accurate, tracking pipelines, and providing onboarding support. I’m detail-oriented, KPI-driven, and comfortable in fast-paced remote environments.

Recently, as a Senior Team Lead (Logo Department) at Alestra Solutions, I led and mentored Associate, Junior, and Senior CSRs, ran trainings and performance evaluations, and used KPI tracking to keep the team aligned. I also acted as the primary point of contact for high-value clients, managing escalations to protect long-term satisfaction.

Across roles including Sales Development Representative, Client Retention Specialist, and Sales & Support Executive, I’ve handled cold calling, appointment setting, lead qualification, dispute resolution, and customer issue management across email, phone, and chat. I’ve driven measurable results—like a 30% client acquisition increase on Freelancer.com and consistently exceeding sales goals—while using tools such as HubSpot, Zoho, Salesforce, Google Suite/Workspace, and Slack to maintain accurate documentation and reporting.

Experience

Work history, roles, and key accomplishments

Current

Client Engagement & Sales Support

Current

Fast Signs of Bloomington Dispute Resolution

Jun 2025 - Present (11 months)

Supported the sales team with scheduling, appointment setting, client correspondence, and sales reporting. Managed sales documentation and tracked sales progress and performance metrics using HubSpot and Google Workspace.

Client Communication Appointment Setting HubSpot Google Workspace Sales Reporting Sales Documents Performance Metrics

Senior Team Lead

Alestra Solutions

Feb 2025 - May 2025 (3 months)

Led and mentored associate, junior, and senior CSRs, running training, performance evaluations, and team meetings with KPI tracking. Served as the primary point of contact for high-value clients and managed escalations to ensure timely, high-quality delivery.

Team Leadership KPI Tracking Escalation Management Customer Satisfaction Customer Onboarding Process Improvement

Sales Development Representative

Eclairios Solutions

Jan 2024 - Dec 2024 (11 months)

Monitored job postings and submitted tailored proposals, negotiating contracts and optimizing profiles on Freelancer.com. Drove results that increased client acquisition by 30%.

Lead Sourcing Proposal Writing Contract Negotiation Freelancer Client Acquisition Sales Development Pipeline Management

Sales & Support Executive

Immentia

Feb 2020 - Sep 2023 (3 years 7 months)

Handled customer issues across phone, email, and chat, processing support requests and refunds where appropriate. Achieved monthly sales goals exceeding 120% and consistently ranked in the top 10% of sales agents for KPI performance and customer satisfaction.

Customer Support Phone Email Chat Support Salesforce Zoho CRM KPI Tracking Customer Satisfaction

Senior Sales Executive

Axproz (BPO)

Feb 2016 - Jan 2020 (3 years 11 months)

Performed 80+ outbound cold calls daily to generate qualified leads. Converted prospects into sales opportunities through consistent qualification and follow-up.

Cold Calling Lead Generation Qualifying Prospects Sales Pipeline Management BPO Sales Lead Follow Up