Alejandra Lotero

•Handled inbound calls and provided customer support to B2B clients, managing service requests and inquiries.
•Created, updated, and followed up on tickets using Fresh, ensuring timely resolution and accurate documentation.
• Coordinate service visits and appointments between customers, technicians, and internal teams.

Provide professional English-Spanish interpretation services, facilitating clear and accurate communication between
parties.
• Interpret conversations in real time while maintaining accuracy, confidentiality, and professionalism.
• Adapt communication to different contexts and ensure accurate delivery of information between speakers.

Collaborated with internal teams to troubleshoot and resolve complex technical problems.
• Maintained accurate records of customer interactions and solutions provided.
• Stayed up-to-date with product knowledge to provide effective support.

• Provided technical and product support to customers, troubleshooting issues and resolving inquiries through
established procedures.
• Managed customer cases and service requests, ensuring accurate documentation and timely follow-up.
• Communicated technical information clearly and professionally while maintaining a customer-focused approach.

Pursued an Associate's degree in Graphic Design, developing skills in visual communication and design software.