Open to opportunities

Natalia Serna

@nataliaserna

Bilingual English/Spanish professional with 8+ years in CX, sales, training and operations. Proactive, adaptable, independent and eager to learn now.

Colombia

Message

What I'm looking for

I'm looking for a customer care, sales, training, or administrative role where I can support clients, strengthen team operations, communicate effectively, and continue learning.

I've supported customer care, sales, training, and administrative operations across Teleperformance, Intelcia, Solvo, Contento, PowerMaq/Geeks5g, Outsourced.co, and US Bargain Limo.

At US Bargain Limo, I handled customer service, sales, reservations, pricing and quotes, scheduling, email management, website and social media management, SEO, client follow-up, and daily administrative operations.

I've trained new employees, prepared training materials, supported agents with sales equipment, and delivered cold-calling training. I also managed billing, reporting, email communication, and schedules in team lead and manager roles.

I'm committed to responsible, ethical work, effective communication, social service, and continuous learning. As a bilingual English and Spanish professional, I've also interpreted medical calls and appointments and assisted users with product information and support.

Experience

Work history, roles, and key accomplishments

General Manager

Alexa's Cleaning Services

Managed business operations including email management, scheduling, payments, and communication with painters.

Email Management Scheduling Payments Business Management

Customer Care/Sales Specialist

Teleperformance

Handled inbound and outbound calls, provided customer assistance, and supported elderly users with application functions.

Customer Service Sales Inbound Calls Outbound Calls User Support

Supervisor Sales

Contento

Prepared agents with equipment and cold calling training, and managed email, billing, sales, and reporting.

Sales Supervision Training Email Management Billing Reporting Cold Calling

Head of Training

Solvo

Prepared training materials for new employees and managed email, billing, customer service, and reporting.

Training Email Management Billing Customer Service Reporting

Strategic Partner

Outsourced.co

Initialized Speed to Lead Project, responsible for discovery calls, appointment setting, meeting with prospects, presenting proposals, and following up on internal processes.

Lead Generation Discovery Calls Appointment Setting Proposal Presentation Follow up

Customer Care Specialist

Intelcia

Performed reporting emails, scheduling, and payment processing.

Email Management Scheduling Payments Reporting

Medical Interpreter L4

Language Line Solutions

Interpreted medical calls and appointments, and managed reporting emails.

Medical Interpretation Customer Service Email Management Reporting

Sales Manager

PowerMaq/Geeks5g

Managed sales operations, prepared agents with equipment and cold calling training, and handled email, billing, and reporting.

Sales Management Training Email Management Billing Reporting Cold Calling

Customer Care & Sales Specialist

US Bargain Limo

Responsible for customer service, sales, reservations, pricing and quotes, scheduling, email management, website and social media management, SEO, client follow-up, and daily administrative operations.