Paula Opayome

I enjoy challenging my knowledge and capacities constantly, and I believe breaking your comfort zone is the best way of learning and growing. I’m also a “kind ear” for people that need support, especially when they’re trying to resolve a problem quickly and confidently.

In my work experience, I’ve supported customers through chat and phone while performing account management queries, handling refunds on content and services, and making sure internal policies are accomplished. I’ve also troubleshot hardware products, managed escalations under special situations, and resolved general issues while keeping communication clear and respectful.

Before that, I worked as a sales and product assistant, providing on-site guidance for clothes and home products and supporting logistics management. I’m currently building strong bilingual skills every day and I want to expand what I can do by adapting to new environments and learning continuously.