Sergio Ruiz
@sergioruiz
Customer support professional delivering high-quality service in high-volume environments through CRM and problem-solving.
ColombiaWhat I'm looking for
I’m a customer support professional with experience in high-volume environments, handling inquiries via phone, email, and chat. I’m bilingual in English and Spanish, and I focus on problem-solving, CRM systems, and delivering efficient, high-quality service while meeting performance goals.
In my customer support & sales work (2023–Present), I assist clients across solar energy, airlines, hospitality, and telecommunications, using CRM management to resolve issues quickly. I also handle data accuracy and attention to detail, perform cross-selling, and provide basic technical support across different products and services.
Previously, as a Support Specialist (2024–2025) at Task Us, I reviewed and evaluated user-generated content to ensure compliance with company policies and quality standards in high-volume environments. I also supported HR functions and back-office operations (2023–2024), processing documents, maintaining organized records, and escalating issues when necessary to support outcomes.
Experience
Work history, roles, and key accomplishments
Customer Support & Sales
Freelance
Jan 2023 - Present (3 years 5 months)
Provided bilingual customer support and sales services for clients in solar energy, airlines, hospitality, and telecommunications. Resolved inquiries via phone, email, and chat, and supported CRM management using Salesforce and similar platforms.
Reviewed and evaluated user-generated content to ensure compliance with company policies and quality standards in high-volume workflows. Tracked cases and escalated violations when necessary while maintaining accuracy using Google Workspace and internal tools.
Handled employee inquiries via phone and email, providing clear communication and resolving concerns using problem-solving skills. Processed documents, maintained organized records, and supported HR-related operations while ensuring policy compliance.
Customer Service Representative
Webhelp S.A.S
Jan 2021 - Jan 2023 (2 years)
Assisted customers with inquiries through email, chat, and phone, including checking warranty status and offering alternatives. Provided technical support and ensured timely, accurate responses to customer needs.
Education
Degrees, certifications, and relevant coursework
Sergio hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
Skills
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