Open to opportunities

Pablo Mayor

@pablomayor

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Bilingual customer service professional driving KPI results across finance, e-commerce, and operations.

Colombia

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What I'm looking for

I’m looking to grow in a bilingual customer support role where I can resolve complex cases, exceed KPIs, and improve processes with Salesforce and strong communication—while learning from a customer-first, continuous-improvement team.

I’m a “Results-driven bilingual professional” with over 5 years of experience in BPO customer service and customer support, plus more than 8 years of combined experience across the food industry, administration, and sales. As a Customer Service Representative at Alorica, I provide bilingual support for financial leasing and e-commerce clients, manage cases in Salesforce CRM, generate lease agreements with purchase option contracts, and process payments while maintaining accurate account records.

I’m recognized as a “Top Performer” across multiple months, and I’m known for strong leadership, proactive problem-solving, and delivering excellent customer service that exceeds KPI targets. I bring strong communication and continuous improvement, with experience using Microsoft Office Suite (Word, Excel, PowerPoint), G-Suite, call center tools, and basic programming tools including Java, C, Python, and Bootstrap.

Experience

Work history, roles, and key accomplishments

Current

Bilingual Customer Service Rep

Current

Alorica

Nov 2024 - Present (1 year 6 months)

Provided bilingual customer service support for financial leasing and e-commerce clients, managing cases through Salesforce CRM to ensure timely resolution. Generated lease agreements with purchase options, processed customer payments, maintained accurate account records, and earned Top Performer recognition across multiple months in 2025–2026.

Bilingual Customer Service Customer Support Salesforce CRM Lease Agreements Payments Processing Account Management Case Management

Customer Service Representative

TaskUs

Sep 2021 - Nov 2024 (3 years 2 months)

Handled customer interactions via email, phone, and virtual meetings using internal platforms and communication tools. Resolved inquiries, troubleshot product issues, and supported complaint handling to improve customer experience and loyalty.

Phone Support Email Support Virtual Meeting Tools Troubleshooting Complaint Handling Customer Experience G Suite Multitasking Bilingual Communication

Administrative Assistant

Sifem Group

Apr 2021 - Jun 2021 (2 months)

Provided administrative support by answering phones, managing and routing internal information, and handling requests from senior managers. Coordinated appointments, planned meetings, took detailed minutes, and prepared and distributed correspondence and forms.

Administrative Support Answer Phones Appointments Meeting Planning document preparation File Coordination Office Administration

Call Center Telemarketer

Osiris Technology

Sep 2020 - Dec 2020 (3 months)

Informed clients in English about health insurance and complementary plans through call-center tools. Provided customer service in both English and Spanish and used VICIDIAL and SOFTPHONE to manage calls and client contact.

Telemarketing Health Insurance Sales Outbound Calling VICIdial Softphones Client Communication Customer Support Call Center Operations

English Teacher

Centro Educativo Juan Carlos Garzón

Jan 2018 - Nov 2018 (10 months)

Planned and executed teaching activities for elementary and high school students using assigned pedagogical methodologies and educational resources. Designed and evaluated learning assessments, prepared teaching materials, and supported student learning through group work, presentations, and workshops.

Lesson planning Classroom Instruction Assessment Design Evaluation And Learning

Production Coordinator

Gamba Products

May 2016 - Dec 2016 (7 months)

Directed and implemented a technified wafer production process by establishing new procedures and control methods to meet production goals. Managed production positions with an emphasis on employee safety, administered raw materials, and supported production control using office tools.

Production Coordination Process Improvement Office Tools

Manager Assistant

Gamba Lopez Cia Ltda.

Jul 2012 - May 2015 (2 years 10 months)

Provided customer service by phone and in person and supported sales of business products. Performed inventory audits, handled invoice typing and order dispatch in SIIGO, assisted with purchasing supplies and raw materials, and contributed to costing analysis and operations trust activities.

Customer Service Phone Support Sales Support SIIGO (Invoicing Dispatch)Invoice Processing Purchasing