Looking for a job

Jhon Edinson Anaya Morales

@jhonedinsonanayamora

Bilingual BPO technician with 4+ years in customer service, digital support, and logistics. Skilled in CRM, QA, and results-driven multichannel focus.

Colombia

Message

What I'm looking for

I'm looking for a remote Customer Support role where I can use my experience in chat support, CRM, case management, and problem-solving to deliver excellent customer experiences. I'm eager to join a collaborative team, contribute to customer satisfaction, and continue growing professionally while consistently meeting quality and performance goals.

I am a disciplined and thoughtful individual who prefers to think carefully before taking action. I value organization and maintain a structured approach to my work. I am tolerant, hardworking, and believe that achieving valuable goals requires dedication and effort.

Experience

Work history, roles, and key accomplishments

Customer service

Concentrix

Nov 2022 - Mar 2026 (3 years 4 months)

Provided customer support via chat and digital channels with timely, personalized solutions. Managed requests using CRM tools. Met quality, productivity, and satisfaction goals. Documented interactions clearly. Escalated complex cases per procedures with effective communication. Improved customer experience through clear, professional, solution-focused communication.

Remote Customer Service Communication Problem Solving Collaboration Time Management Remote

Education

Degrees, certifications, and relevant coursework

SENA

BILINGUAL EXPERT ON BUSINESS PROCESS OUTSOURCING, Customer Service

2020 - 2022

Activities and societies: Comprehensive training in customer interaction and problem-solving, specializing in customer applications and services. Skilled in information management, adherence to social and labor standards, and effective communication in basic English within professional contexts.