Yolanda Duhon

Managed inbound calls regarding pension benefits and insurance, navigating a complex system to assist clients. Provided support for participants accessing their online accounts, ensuring smooth resolution of complex processes.

Handled inbound calls for Publisher's Clearing House, assisting participants and shoppers with purchases and bill payments. Provided customer service in a retail industry setting, leveraging prior experience to ensure efficient transactions.

Answered inbound calls from stranded motorists and dispatched roadside assistance services. Coordinated towing, lockout, tire changes, fuel delivery, and electric vehicle charging to aid customers in distress.

Provided IT customer support for three different companies, demonstrating punctuality, attention to detail, and a positive attitude. Navigated various applications and programs while effectively communicating with co-workers and callers.

Served as a server and bartender, providing excellent customer service in a fast-paced restaurant environment. Assisted with cashier duties and contributed to overall restaurant operations.

Processed overnight apparel freight, ensuring merchandise was efficiently moved to the sales floor. Gained experience as a cashier, sold fishing/hunting licenses, and worked in various other departments.

Completed coursework in basic studies, focusing on foundational academic subjects. Developed essential study habits and a broad understanding of various disciplines.

Acquired a high school diploma, demonstrating proficiency across a range of subjects. Developed foundational knowledge and skills essential for further education and career.