Open to opportunities

Jeremiah Nixon

@jeremiahnixon

Customer Support and Technical Support specialist bridging technical troubleshooting and excellent customer experiences.

United States

Message

What I'm looking for

I seek a remote role in customer or technical support where I can use troubleshooting, CRM experience, and communication skills to improve customer satisfaction and grow technically.

I am a Customer Support and Technical Support specialist with over eight years of experience delivering phone, chat, and remote support in fast-paced environments.

I have supported healthcare spending accounts, rewards account management, and wireless product troubleshooting, resolving billing, transaction, connectivity, and device issues while documenting interactions and escalating when necessary.

My technical skillset includes CRM platforms (ServiceNow, Salesforce), VPN/Citrix remote tools, Windows/MacOS/Linux, networking fundamentals, SQL/MySQL, and Active Directory, allowing me to bridge technology and user support effectively.

I am currently pursuing a Bachelor of Science in Computer Science, am highly adaptable and motivated, and seek a remote role where I can apply my troubleshooting, account-support, and communication strengths to improve customer outcomes.

Experience

Work history, roles, and key accomplishments

Rewards Specialist

Wells Fargo

May 2021 - Jan 2022 (8 months)

Assisted customers with rewards account management and redemptions, verified identities for secure access, and maintained compliance while delivering high-quality service.

Customer Support Account Management Identity Verification & Compliance Transaction Processing CRM Phone Support Problem Solving

Customer Service Representative

iQor

Jul 2020 - Jul 2021 (1 year)

Handled high-volume inbound customer inquiries and service requests, maintained strong customer relationships, and met/exceeded sales and service metrics through upselling and quality support.

Upselling CRM Phone Support Customer Retention Ticketing Systems

Customer Care Specialist

ConnectYourCare

Jul 2020 - Mar 2021 (8 months)

Provided remote customer support for healthcare spending accounts, resolving billing and transaction issues and documenting interactions to ensure satisfaction and timely resolution.

Customer Support Ticketing Systems CRM Remote Support Documentation Escalation Management

Account Executive

Exact Data

Generated and maintained client relationships for targeted marketing data services, identified new prospects, and managed accounts through phone and digital outreach.

Account Management Lead Generation Client Relations Outbound Sales CRM Prospecting

Orderfiller / Power Equipment Operator

Walmart

Operated warehouse equipment and fulfilled high-volume orders while maintaining safety and accuracy standards in a fast-paced distribution environment.

Warehouse operations order fulfillment Safety Compliance Equipment Operation Fast Paced Environment

Technical Support Specialist

Teleperformance

Provided technical support for wireless products, troubleshooting connectivity, device, and software issues while documenting solutions and escalating complex cases.

Technical Troubleshooting Wireless Connectivity Documentation Escalations