Yogiraj Gawale
@yogirajgawale
I am a senior IT support specialist specializing in Microsoft 365, Active Directory, and automation.
IndiaWhat I'm looking for
I am a results-driven senior IT professional with hands-on experience administering Active Directory, Azure Portal, Microsoft 365, Exchange Admin Center and Duo Mobile Admin while providing L1 voice support for UK clients.
I have led a 3-member team to deliver production support, troubleshoot incidents using logs and SQL, and maintain clear client communication across ServiceNow, Webex, Teams and email.
I automated a manual documentation process with Python that reduced a two-week task to 20 minutes, earning recognition from my manager, team and client.
I am passionate about improving operational efficiency through automation, clear documentation, and cross-team collaboration, and I bring strong communication, time management and customer-focus to every engagement.
Experience
Work history, roles, and key accomplishments
IBSenior Technical Process Executive
Infosys BPM
Feb 2024 - Present (1 year 6 months)
Manage Active Directory, Azure Portal, Microsoft 365 and Exchange admin centers and provide L1 voice support to UK users, resolving incidents via ServiceNow and remote troubleshooting to maintain IT operations.
COLed a 3-member production support team resolving interruptions and incidents, analyzed root causes using SQL and IBM DB2, and coordinated fixes with engineering to improve system stability.
COMonitored applications and migrated Autosys jobs to Zeke, automating manual documentation with Python to reduce a 2-week task to 20 minutes and improve operational efficiency.
Education
Degrees, certifications, and relevant coursework
SNJB's Late Sau. K.B. Jain College of Engineering – SPPU
Bachelor of Engineering, Information Technology
2017 - 2020
Completed a Bachelor of Engineering in Information Technology at SNJB's Late Sau. K.B. Jain College of Engineering (SPPU) from August 2017 to July 2020.
SNJB's Shri H.H.J.B. Polytechnic – MSBTE
Diploma in Computer Technology, Computer Technology
2013 - 2017
Completed a Diploma in Computer Technology at SNJB's Shri H.H.J.B. Polytechnic (MSBTE) from June 2013 to January 2017.
Madhya Railway Madhyamik Vidyalaya - MSBSHSE
Secondary School Certification, Secondary Education
2012 - 2013
Completed Secondary School Certification at Madhya Railway Madhyamik Vidyalaya (MSBSHSE) from June 2012 to May 2013.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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