Prince Panday
@princepanday
Microsoft 365 administrator and team lead with 8+ years securing tenants, automating operations, and improving SLA performance.
IndiaWhat I'm looking for
I’m a Microsoft 365 administrator and technical team lead with 8+ years of experience supporting enterprise tenants at scale. I specialize in Exchange Online, Microsoft Entra ID (Azure AD), Intune, Teams, and SharePoint Online, with a strong focus on secure access, operational stability, and measurable service improvements.
In my current role, I administer end-to-end Microsoft 365 operations for 500+ enterprise users and manage Azure AD user lifecycle activities, including onboarding/offboarding, license assignment, mailbox provisioning, password resets, and access management. I strengthen tenant security through Conditional Access policies, Multi-Factor Authentication (MFA), DLP, and compliance settings—driving a 35% improvement in tenant security posture.
I lead L1/L2 support operations and ensure business continuity by monitoring Microsoft 365 service health and resolving critical incidents within SLA. I’ve maintained 97%+ SLA compliance through proactive incident resolution, monitoring, and process optimization, including complex troubleshooting across Exchange Online mail flow, Teams, SharePoint, and OneDrive.
To reduce manual workload, I automate repetitive admin tasks using PowerShell, cutting manual effort by 40% and improving operational efficiency. I also produce ServiceNow and compliance/audit reporting for management and clients, while coordinating escalations, root cause analysis, and knowledge base documentation.
Experience
Work history, roles, and key accomplishments
Administered Microsoft 365 (Exchange Online, SharePoint Online, Teams, OneDrive) for 500+ enterprise users across global banking operations and led L1/L2 escalations with 97%+ SLA compliance. Managed Entra ID user lifecycle and 2,000+ Intune-managed devices, strengthening tenant security by 35% and reducing manual administration effort by 40% via PowerShell automation.
Provided 24x7 L1/L2 support for 3,000+ enterprise users using ITIL and ServiceNow, achieving 95%+ ticket resolution SLA. Troubleshot Microsoft Teams, Outlook sync, VPN, and Citrix Receiver issues, reducing repeat incidents by 20%.
Senior Associate IT Infrastructure
Fulcrum Worldwide Software Pvt Ltd
Mar 2021 - Feb 2022 (11 months)
Delivered 24/7 rotating L1/L2 IT support, troubleshooting network connectivity across Active Directory, Cisco VPN, RDP, and Outlook while handling user incident/service requests via ManageEngine. Supported remote software installation/upgrade and provided Citrix desktop support, including printer device installation and configuration.
Data Centre Operator Engineer
InterTech Software Llc
Aug 2019 - Feb 2021 (1 year 6 months)
Managed 24x7 monitoring and operational support for AS400 production servers, ATM infrastructure, banking applications, and enterprise networks using PRTG. Performed backup, restoration, disaster recovery, and tape management with BRMS, and handled incidents/change requests through BMC Remedy under ITIL, improving uptime and reducing outage response times by 25%.
Desktop Support Engineer
Future Focus Infotech Pvt Ltd
Feb 2019 - Aug 2019 (6 months)
Provided desktop, application, Outlook, and network support for pharmaceutical business users in a production environment while installing and configuring Windows, Office applications, printers, scanners, and endpoint devices within SLA timelines. Supported onboarding, IT asset management, and endpoint troubleshooting for enterprise users.
Desktop & Network Support Engineer
Aurionpro Solution Ltd
Mar 2017 - Jan 2019 (1 year 10 months)
Supported LAN/WAN infrastructure, Active Directory, desktop systems, and network devices for metro rail operations, troubleshooting Windows OS, Outlook, printer, and network incidents to minimize downtime. Performed preventive maintenance and ongoing endpoint/infrastructure support for operational users.
Desktop Support Engineer
Cms IT Services Pvt Ltd
Oct 2013 - Feb 2017 (3 years 4 months)
Delivered desktop and technical support for 500+ airport operational users in a high-availability aviation environment, maintaining operational continuity through troubleshooting of Outlook, hardware, software, and network connectivity issues. Installed and maintained desktops, printers, biometric devices, and Windows systems for airport operations support.
Education
Degrees, certifications, and relevant coursework
William Carey University
Master of Science in Information Technology, Information Technology
2018 - 2020
Completed an M.Sc. in IT at William Carey University from 2018 to 2020.
Sabarmati University
Bachelor of Science in Information Technology, Information Technology
2010 - 2013
Completed a B.Sc. in IT at Sabarmati University from 2010 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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