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Atharv Joshi

@atharvjoshi

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Support Engineer specializing in IT service desk, automation, and infrastructure.

India

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What I'm looking for

I seek a hands-on IT role focused on service desk and infrastructure with opportunities to lead automation, projects, and improve operational processes in a collaborative team.

I am a hands-on IT support engineer with experience across regional on-site support and hybrid service-desk environments, resolving 40–50 L1 tickets weekly and managing onboarding, asset procurement, and AV/video conferencing setups. I drive process improvements through PowerShell automation, clear ITSM documentation, and SOP development.

I led office relocation and network infrastructure projects including switches, APs, CCTV, DVR, biometric access, and ILL migration, and executed identity cleanup across Azure AD and on-prem AD for 450+ accounts. I hold certifications in Azure Fundamentals, Google Cloud Security, Linux, Fortinet NSE2, and automation tools, and I focus on secure, reliable IT operations and seamless user experience.

Experience

Work history, roles, and key accomplishments

Current

Support Engineer

Current

Azelisgroup NV

Jul 2024 - Present (1 year 4 months)

Provide regional on-site and hybrid service desk support, resolving 40–50 weekly L1 tickets (M365, ERP, CRM, BI) within SLA and leading office relocation and infrastructure setup projects to ensure minimal disruption.

PowerShell Azure AD Active Directory Network Infrastructure ITSM Vendor Management

IT Support Executive

Voitekks Softsol

Oct 2023 - Jul 2024 (9 months)

Delivered first-level IT support and managed AD, DNS, DHCP, Group Policy and M365 administration while designing secure network infrastructure and leading on-premises migration projects for up to 500 users.

Active Directory DNS DHCP Group Policy Asset Management VoIP