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amey yalgudkar

@ameyyalgudkar

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IT professional with expertise in Windows Administration and data analysis.

India

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What I'm looking for

I am looking for a role that fosters growth, collaboration, and innovation in IT.

I am an IT professional with over 2.7 years of experience specializing in technical support, systems administration, and data analysis. My expertise lies in Windows Administration, Active Directory Management, and Identity Access Management, where I have successfully implemented ITIL best practices to enhance operational efficiency. I have a proven track record of leading teams and managing Service Level Agreements while troubleshooting complex technical issues for global clients.

My experience includes managing O365 tasks, executing PowerShell scripts, and utilizing tools like Power BI and AWS for data visualization and automation. I hold a Master’s degree in Intelligent Systems and Robotics from DeMontfort University, UK, and I am certified in ITIL Foundation. I thrive in collaborative environments, having worked with teams across the USA, Philippines, and India, and I am passionate about leveraging technology to drive business solutions.

Experience

Work history, roles, and key accomplishments

Current

Technical Lead

Current

Convergys Corporation India Services Pvt. LTD

Dec 2023 - Present (1 year 5 months)

Led technical support for O365 tasks, including migrations and issue resolution for global clients. Administered Dynamics 365 and Power Platform, ensuring compliance with SLAs and optimizing processes for operational efficiency.

Active Directory Power BI Azure Active Directory O365 PowerShell Technical Support

IT Technical Support 1

CompucomCSI Pvt. Ltd.

Jun 2022 - Jul 2023 (1 year 1 month)

Provided technical support for Windows operating systems, addressing SSO, VPN, and IAM issues. Engaged with global teams to ensure timely resolutions and compliance with ITIL best practices.

Active Directory VPN ITIL Technical Support Team Leadership Troubleshooting Communication

Operations Executive

Crown Worldwide Pvt. Ltd.

Feb 2021 - Sep 2021 (7 months)

Increased efficiency by automating data upload processes and managing inventory systems. Supervised a team and collaborated with clients to enhance service delivery and compliance with SLAs.

Data Validation Inventory Management Automation Process Optimization Reporting Communication Problem Solving Data Driven Decision Making

Education

Degrees, certifications, and relevant coursework

DeMontfort University

Master of Science, Intelligent Systems and Robotics

2020 - 2022

Activities and societies: Participated in Raspberry Pi 4-based project competitions, addressing real-life problems. Award winner in badminton and swimming competitions.

Completed a Master's degree in Intelligent Systems and Robotics, focusing on advanced technologies and their applications in robotics and intelligent systems.

Sinhgad College of Science

Bachelor of Computer Applications, Computer Applications

2017 - 2020

Activities and societies: Gained hospitality experience working part-time in the hotel management industry in the UK.

Earned a Bachelor's degree in Computer Applications, gaining foundational knowledge in computer science principles, programming, and software development.