Looking for a job

Sandeep Singh

@sandeepsingh1

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Experienced IT systems administrator specializing in Azure, SCCM and automation.

India

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What I'm looking for

I seek an operations-focused role in cloud or systems administration where I can apply automation, incident resolution, and identity management to improve reliability and efficiency.

I am an experienced IT professional with five years' experience in systems administration, endpoint management, and cloud identity. I have managed Active Directory and Azure AD, administered Office 365 services, operated SCCM/MECM and Intune for application deployment and updates, and automated operational tasks with Python and PowerShell to improve efficiency and reporting.

I have worked in L1 technical support and service desk environments maintaining AHT, FCR and CSAT, handling ServiceNow escalations, and integrating cloud services such as Amazon Connect. I hold certifications including Azure 104, AWS Cloud Practitioner and ITIL 4, and I focus on clear communication, fast incident resolution and practical automation to reduce manual effort.

Experience

Work history, roles, and key accomplishments

Current

Senior Advisor Engineer

Current

NAB Global Innovation Centre

Feb 2023 - Present (2 years 10 months)

Lead cloud systems administration with Microsoft/Azure focus, managing Azure AD, Office 365 and automations to improve provisioning and incident response; handle ServiceNow escalations and integrate Amazon Connect for cloud telephony.

Azure AD Office 365 Active Directory ServiceNow Amazon Connect SCCM Systems Administration

Service Desk Technician

Accenture

Mar 2022 - Dec 2022 (9 months)

Provided L1 technical support using SCCM and RDP, troubleshooting WAN/LAN, printers, Outlook and software installs while maintaining AHT, FCR and CSAT targets and managing incident follow-ups.

SCCM RDP Incident Management Active Directory Office 365 AHT FCR CSAT Troubleshooting

Process Associate

Bill Gosling

Sep 2020 - Feb 2022 (1 year 5 months)

Supported IT operations and ticket resolution, managed software updates and deployments with SCCM/MECM and Intune, and used PowerShell and log analysis to troubleshoot performance issues and prepare operational reports.