Mahesh kumar Yatagiri
@maheshkumaryatagiri
Experienced IT engineer specializing in O365 and Azure support.
IndiaWhat I'm looking for
With over 8 years of experience in IT, I have developed a robust skill set in O365 Administration, Azure Cloud Support, and Systems Engineering. My journey has taken me through various roles, where I have honed my abilities in managing user accounts, troubleshooting infrastructure issues, and ensuring seamless service delivery. I thrive in dynamic environments and am committed to driving results through effective communication and teamwork.
In my current role as a Senior IT Engineer at Sutherland Global Services, I provide comprehensive IT support, manage Azure resources, and implement security controls to safeguard data. My previous experiences have equipped me with a deep understanding of ITIL practices and incident management, allowing me to lead teams effectively and meet critical service level agreements. I am passionate about leveraging technology to enhance operational efficiency and deliver exceptional user experiences.
Experience
Work history, roles, and key accomplishments
Senior IT Engineer
Sutherland Global Services
Sep 2023 - Present (1 year 9 months)
Provided IT support and troubleshooting for infrastructure issues, handling incidents and service requests through the ITSM tool. Administered O365, Exchange Online, OneDrive, Teams, Active Directory, Azure AD, and SharePoint Online, while also managing Azure resources and implementing security controls.
Senior IT Engineer
Sutherland Global Services
Sep 2023 - Present (1 year 9 months)
Provided IT support and troubleshooting for infrastructure issues, handling incidents and service requests through the ITSM tool. Administered O365, Exchange Online, OneDrive, Teams, Active Directory, Azure AD, and SharePoint Online, including user accounts and Azure resource management.
EUC L2 Engineer
DCM Infotech
Sep 2022 - Aug 2023 (11 months)
Managed an Office 365 tenant with over 100,000 mailboxes, implementing security best practices and handling user access management. Administered O365 services including Exchange Online, OneDrive, Teams, Active Directory, Azure AD, and SharePoint Online.
EUC L2 Engineer
DCM Infotech
Sep 2022 - Aug 2023 (11 months)
Managed an Office 365 tenant with over 100,000 mailboxes, implementing security best practices. Handled User Access Management, including account creation, deletion, and modification, and administered O365 services like Exchange Online, OneDrive, Teams, Active Directory, Azure AD, and SharePoint Online.
Senior Assistant Help Desk Technician
DXC Technology
Sep 2020 - Jan 2022 (1 year 4 months)
Supervised and led a team of over 100 employees, ensuring efficient operations in both application and hardware areas. Assisted in meeting SLA and KPI targets for Helpdesk and Desktop teams, analyzing call volume trends and preparing various reports, and acted as Incident Manager when needed.
Remote Desktop Support Engineer
Karsunindia Solutions
Oct 2015 - Jul 2019 (3 years 9 months)
Resolved Level 1/Level 2 incidents and service requests via phone, email, walk-up, and self-service portal while meeting service level targets and delivering excellent customer service. Provided Remote Desktop support for desktops, printers, scanners, and Windows OS issues.
Senior Assistant Help Desk Technician
DXC Technology
Sep 2020 - Jan 2022 (1 year 4 months)
Supervised and led a team of over 100 employees, ensuring efficient operations and assisting in meeting SLA and KPI targets for Helpdesk and Desktop teams. Analyzed call volume trends, prepared various reports, and acted as Incident Manager during critical incidents.
Remote Desktop Support - Team Lead
Karsunindia Solutions
Aug 2019 - Jul 2020 (11 months)
Led a team of over 50 Remote Desktop engineers, monitoring web queues and assigning calls to the team. Ensured adherence to quality parameters such as AHT, FCR, SLA, and KPIs, providing feedback based on end-user reports.
Remote Desktop Support - Team Lead
Karsunindia Solutions
Aug 2019 - Jul 2020 (11 months)
Led a team of over 50 Remote Desktop engineers, monitoring web queues and assigning calls to the team. Ensured adherence to quality parameters such as AHT, FCR, SLA, and KPIs, while also monitoring team performance and providing feedback.
Remote Desktop Support Engineer
Karsunindia Solutions
Oct 2015 - Jul 2019 (3 years 9 months)
Resolved Level 1/Level 2 incidents and service requests via multiple channels, meeting service level targets and delivering excellent customer service. Provided remote desktop support for various IT components including desktops, printers, scanners, and Windows OS issues.
Education
Degrees, certifications, and relevant coursework
Calorx Teachers University
B.Sc., Science
Completed Bachelor of Science from Calorx Teachers University in 2012.
Narayana junior college
Intermediate, General Studies
Completed Intermediate education from Narayana junior college in 2009.
Sri Santhinikethan High school
SSC, General Studies
Completed SSC from Sri Santhinikethan High school in 2007.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
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