Rithihashri Sureshkumar
@rithihashrisureshkum
Dedicated IT Support Engineer with expertise in system troubleshooting.
IndiaWhat I'm looking for
I am a dedicated IT Support Engineer with 2 years of experience in system troubleshooting and technical assistance. My expertise lies in resolving complex IT issues, optimizing workflows, and ensuring operational efficiency in dynamic work environments. I have a strong foundation in Microsoft 365 applications and have consistently delivered first-call resolutions for various technical challenges.
Throughout my career, I have demonstrated my ability to handle high-pressure situations effectively, managing over 80+ ServiceNow chats and AWS calls within a short span. My hands-on experience includes working with Active Directory, Unix scripting, and various project management tools such as JIRA and Confluence. I take pride in my achievements, including receiving outstanding performance awards and recognition for my commitment to client satisfaction.
I am passionate about continuous learning and have completed several certifications, including Azure Fundamentals and Database Management Systems. I am eager to leverage my skills and experiences to contribute to a forward-thinking organization that values innovation and teamwork.
Experience
Work history, roles, and key accomplishments
SW/Cloud/App/Technical Support Associate
Accenture
Dec 2024 - Present (1 year 6 months)
Managed user licenses for Microsoft 365, handling over 30 users in two months. Resolved P1 and P2 tickets by collaborating with users and Level 2 teams, ensuring efficient issue resolution.
Engineer - Cloud and Infra Services
LTIMindtree
Jun 2023 - Present (3 years)
Worked with Unix scripting for project creation and managed Active Directory for user accounts and databases. Performed second-level troubleshooting for MS applications and maintained various repositories.
Education
Degrees, certifications, and relevant coursework
PSGRKCW
Bachelor of Computer Applications, Computer Applications
Grade: 8.6 CGPA
Completed a Bachelor of Computer Applications with a strong academic record, achieving an 8.6 CGPA. Gained foundational knowledge in computer science and its applications.
SLVM
Higher Secondary Certificate, General Studies
Grade: 88.8%
Achieved an 88.8% in the Higher Secondary Certificate examination. Developed a strong academic foundation across various subjects.
SLVM
Secondary School Leaving Certificate, General Studies
Grade: 90.6%
Completed the Secondary School Leaving Certificate with a 90.6% score. Demonstrated strong academic performance in foundational studies.
Availability
Location
IndiaAuthorized to work in
Job categories
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