Open to opportunities

Rithihashri Sureshkumar

@rithihashrisureshkum

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Dedicated IT Support Engineer with expertise in system troubleshooting.

India

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am a dedicated IT Support Engineer with 2 years of experience in system troubleshooting and technical assistance. My expertise lies in resolving complex IT issues, optimizing workflows, and ensuring operational efficiency in dynamic work environments. I have a strong foundation in Microsoft 365 applications and have consistently delivered first-call resolutions for various technical challenges.

Throughout my career, I have demonstrated my ability to handle high-pressure situations effectively, managing over 80+ ServiceNow chats and AWS calls within a short span. My hands-on experience includes working with Active Directory, Unix scripting, and various project management tools such as JIRA and Confluence. I take pride in my achievements, including receiving outstanding performance awards and recognition for my commitment to client satisfaction.

I am passionate about continuous learning and have completed several certifications, including Azure Fundamentals and Database Management Systems. I am eager to leverage my skills and experiences to contribute to a forward-thinking organization that values innovation and teamwork.

Experience

Work history, roles, and key accomplishments

SW/Cloud/App/Technical Support Associate

Accenture

Dec 2024 - Present (7 months)

Managed user licenses for Microsoft 365, handling over 30 users in two months. Resolved P1 and P2 tickets by collaborating with users and Level 2 teams, ensuring efficient issue resolution.

ServiceNow Active Directory MS Teams Outlook Technical Support Troubleshooting Customer Service Bridge Calls

Engineer - Cloud and Infra Services

LTIMindtree

Jun 2023 - Present (2 years 1 month)

Worked with Unix scripting for project creation and managed Active Directory for user accounts and databases. Performed second-level troubleshooting for MS applications and maintained various repositories.

Unix Active Directory Artifactory Jira Bitbucket Confluence SonarQube VPN Exchange Admin Centre ServiceNow Troubleshooting KBA SOP Creation

Education

Degrees, certifications, and relevant coursework

PSGRKCW

Bachelor of Computer Applications, Computer Applications

Grade: 8.6 CGPA

Completed a Bachelor of Computer Applications with a strong academic record, achieving an 8.6 CGPA. Gained foundational knowledge in computer science and its applications.