Yasser Panameno
@yasserpanameno
Detail-oriented team leader with strong customer service skills.
United StatesWhat I'm looking for
I am a highly motivated professional with a strong background in customer service and team leadership. My experience at PNC Bank has equipped me with the skills to deliver exceptional customer experiences, improve financial well-being, and foster client loyalty. I thrive in dynamic environments, where I can leverage my communication and organizational skills to meet deliverables effectively.
Previously, I served as a Team Lead at Panera Bread, where I supervised and mentored associates, ensuring a collaborative work environment. My ability to manage daily operations, including inventory control and quality assurance, has been instrumental in enhancing customer satisfaction. I am passionate about building healthy professional relationships and am committed to continuous improvement in all aspects of my work.
Experience
Work history, roles, and key accomplishments
Teller
PNC Bank
Feb 2025 - Present (5 months)
Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing clients portfolios. Processes a variety of customer interactions. Identifies opportunities through meaningful conversations with customers making appropriate referrals to branch staff.
Team Lead
Panera Bread
Jun 2023 - Present (2 years 1 month)
Supervises and mentors associates, fostering a collaborative and high-performance work environment. Manages daily operations, including inventory control, quality assurance, and adherence to company policies and procedures. Handles all incoming and outgoing phone calls, including customer inquiries, special orders, and other communications, to maintain smooth operations and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Prince George Community College
Associate's Degree, General Studies
Currently pursuing an Associate's Degree, focusing on developing skills relevant to future career aspirations.
Potomac High School
High School Diploma, General Studies
Completed high school education, developing foundational academic skills and preparing for further studies.
Availability
Location
United StatesAuthorized to work in
Job categories
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