Morgan Salce
@morgansalce
Dedicated team leader with strong customer service skills.
What I'm looking for
I am a dedicated and dependable team leader with extensive experience in customer service and team management. Over the years, I have honed my skills in coaching and mentoring team members, ensuring that we not only meet but exceed our performance goals. My journey began at Taco Mayo, where I learned the importance of food safety and customer satisfaction, which laid a solid foundation for my career.
At Panda Express, I further developed my ability to communicate effectively with customers and my team, ensuring a smooth operation and a positive dining experience. Most recently, as a Team Lead at Academy Sports and Outdoors, I successfully managed a high-volume environment, resolving conflicts and addressing performance issues promptly. My commitment to excellence in customer service has always been my driving force, and I take pride in fostering a positive team atmosphere.
Experience
Work history, roles, and key accomplishments
Team Lead
Academy Sports and Outdoors
Jan 2020 - Sep 2023 (3 years 8 months)
Coached and mentored team members to improve performance, resolved conflicts, and provided excellent customer service. Managed cash register operations and processed refunds.
Team Member
Panda Express
Jan 2018 - Jan 2020 (1 year 11 months)
Handled currency and credit transactions accurately while ensuring customer satisfaction through effective communication and teamwork. Maintained sanitary food lines.
Caretaker
Self Employed
Jul 2016 - Jan 2018 (1 year 6 months)
Managed household tasks including cooking, running errands, and administering scheduled medications. Ensured timely transportation to appointments.
Team Member
Taco Mayo
Jan 2014 - Jul 2016 (2 years 6 months)
Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goals. Followed cash, security, inventory, and labor policies diligently.
Education
Degrees, certifications, and relevant coursework
Eisenhower High School
High School Diploma, General Education
2012 - 2016
Completed high school education with a focus on developing essential skills for future employment and personal growth.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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