Janae McDonald

I am a dedicated customer service professional with over two years of experience in fast-paced environments, including food service and call centers. My journey has been marked by a commitment to resolving customer concerns efficiently while managing high call volumes. I thrive in remote settings, where I can utilize my strong multitasking and communication skills to deliver excellent service.

Currently, I work as a Customer Service Representative at Teleperformance, where I handle a significant volume of inbound calls for a major client. My role involves resolving billing and account issues, utilizing CRM tools for documentation, and maintaining high call quality. My previous experience as a Team Leader at Capriotti's Sandwich Shop allowed me to develop my leadership skills, where I supervised shifts, trained new team members, and ensured customer satisfaction during peak hours.