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@meloniseatwood
Skilled team leader with expertise in project management and training.
I am a dedicated team leader with a proven track record in supervising, training, and motivating teams to achieve their best. My experience spans various roles in retail and customer service, where I have consistently improved team performance and enhanced workflow efficiency. At LensCrafters, I not only manage daily operations but also coach retail associates to ensure exceptional service delivery.
Previously, I served as a Team Lead at Target, where I honed my skills in multitasking and conflict resolution while managing the front end and food service. My ability to work under pressure and maintain effective communication has been instrumental in creating a positive environment for both team members and customers. I am passionate about fostering a collaborative team culture that drives success and satisfaction.
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Work history, roles, and key accomplishments
LensCrafters
Aug 2022 - Present (3 years 3 months)
Managed daily store operations, including opening and closing procedures. Coached retail associates and performed pre-testing for customers. Prepared and shipped orders, handled damaged glasses, and oversaw the sales floor in the manager's absence.
Target
Mar 2018 - Sep 2022 (4 years 6 months)
Assisted guests with returns, pickups, and locating orders. Handled phone inquiries and processed purchases at the register. Served food and managed front-end operations, demonstrating the ability to multitask effectively under stressful conditions.
Health One
Aug 2016 - Jun 2018 (1 year 10 months)
Managed patient calls for appointments and billing inquiries. Handled patient emails for doctors and facilitated communication. Sent prescriptions to pharmacies via fax or system and maintained patient charts. Demonstrated experience handling difficult callers and multitasking under stressful conditions.
McDonald's
Feb 2015 - Jul 2017 (2 years 5 months)
Took customer orders and managed cashier operations, including handling large bills. Placed food orders and ensured accuracy for customers. Operated the drive-thru window, taking orders and serving food efficiently. Demonstrated the ability to multitask effectively under stressful conditions.
Payless Shoes
Jun 2012 - Jun 2014 (2 years)
Greeted customers and informed them about current sales promotions. Assisted customers in finding specific items and located inventory in other stores when necessary. Measured children's feet for proper shoe fitting and handled calls from other store locations.
Degrees, certifications, and relevant coursework
Psychology
Psychology
Psychology
Software and tools used professionally
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