Imani Williams-Sparks
@imaniwilliamssparks
Aspiring team leader with a passion for customer satisfaction.
What I'm looking for
I am a dedicated professional with a strong background in customer service and team leadership. My experience spans various roles in the food service industry, where I have honed my skills in training new hires and supporting management. I take pride in my ability to create a positive environment for both customers and team members.
Throughout my career, I have consistently demonstrated my commitment to excellence. As a Team Lead at Panera Bread, I successfully managed a team while ensuring high standards of service and efficiency. My time at Pinkberry and Dunkin Donuts further solidified my skills in customer interaction and problem-solving. Currently, I work as a driver for HopSkipDrive, where I support at-risk and special needs children, showcasing my dedication to making a difference in my community.
Experience
Work history, roles, and key accomplishments
Driver
HopSkipDrive
Jan 2020 - Present (5 years 6 months)
Provided transportation services as a driver for at-risk and special needs children. Ensured safe and reliable transport for vulnerable passengers.
Team Lead
Panera Bread
Jan 2017 - Dec 2020 (3 years 11 months)
Led a team in various capacities including cashier, customer service, barista, and line cook. Responsible for training new hires and providing support to management.
Cashier
Dunkin Donuts
Jan 2015 - Dec 2016 (1 year 11 months)
Performed duties as a cashier, baker, and barista. Managed transactions and prepared food and beverages.
Team Lead
Pinkberry
Jan 2014 - Dec 2015 (1 year 11 months)
Functioned as a Team Lead, handling cashier duties and barista responsibilities. Also involved in the training of new employees.
Education
Degrees, certifications, and relevant coursework
Virginia State University
Bachelor's of Arts, Arts
Completed a Bachelor's of Arts degree at Virginia State University. Gained foundational knowledge and skills relevant to the field of study.
New York Film Academy
Master's of Arts, Arts
Pursued a Master's of Arts degree at New York Film Academy. Developed advanced skills and expertise in the chosen field.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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