IW
Open to opportunities

Imani Williams-Sparks

@imaniwilliamssparks

Aspiring team leader with a passion for customer satisfaction.

United States
Message

What I'm looking for

I am looking for a role that allows me to lead a team and enhance customer experiences while fostering a collaborative work environment.

I am a dedicated professional with a strong background in customer service and team leadership. My experience spans various roles in the food service industry, where I have honed my skills in training new hires and supporting management. I take pride in my ability to create a positive environment for both customers and team members.

Throughout my career, I have consistently demonstrated my commitment to excellence. As a Team Lead at Panera Bread, I successfully managed a team while ensuring high standards of service and efficiency. My time at Pinkberry and Dunkin Donuts further solidified my skills in customer interaction and problem-solving. Currently, I work as a driver for HopSkipDrive, where I support at-risk and special needs children, showcasing my dedication to making a difference in my community.

Experience

Work history, roles, and key accomplishments

HO
Current

Driver

HopSkipDrive

Jan 2020 - Present (5 years 6 months)

Provided transportation services as a driver for at-risk and special needs children. Ensured safe and reliable transport for vulnerable passengers.

PB

Team Lead

Panera Bread

Jan 2017 - Dec 2020 (3 years 11 months)

Led a team in various capacities including cashier, customer service, barista, and line cook. Responsible for training new hires and providing support to management.

Education

Degrees, certifications, and relevant coursework

Virginia State University logoVU

Virginia State University

Bachelor's of Arts, Arts

Completed a Bachelor's of Arts degree at Virginia State University. Gained foundational knowledge and skills relevant to the field of study.

New York Film Academy logoNA

New York Film Academy

Master's of Arts, Arts

Pursued a Master's of Arts degree at New York Film Academy. Developed advanced skills and expertise in the chosen field.

Tech stack

Software and tools used professionally

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Imani Williams-Sparks - Driver - HopSkipDrive | Himalayas