Faryal Mushtaq

Led daily branch transaction operations while ensuring compliance with bank policies and regulatory requirements. Managed vault operations and trained teller staff on banking procedures, customer service standards, and operational processes.

Coordinated front-end operations and staffing in a fast-paced, customer-focused retail environment. Trained associates, resolved escalated customer concerns, and supported loss prevention efforts through close monitoring and assessment.

Maintained service quality and operational efficiency in a high-paced, high-volume environment. Delegated tasks, upheld company policies, and helped foster a positive work culture to maximize productivity.

Provided in-store and ship-to-store customer service to drive customer satisfaction and loyalty. Managed merchandise presentation, pricing, and inventory accuracy, and educated customers on promotions and product assortments to support upselling.

Provided member services by identifying needs and promoting relevant products and services to improve member satisfaction. Handled transactions and supported a customer-focused retail environment.

Processed cash transactions accurately in a fast-paced environment while delivering friendly guest services to enhance satisfaction and loyalty. Completed assigned tasks within allotted time to maintain operational flow.

Earned a Bachelor of Arts in Psychology from Benedictine University.

Completed a minor in Mandarin (Mainland China) through classroom study.