VALERIE RAMIREZ
@valerieramirez
Dedicated customer service professional with a proven track record.
What I'm looking for
I am a dedicated customer service professional with a solid background in both frontline and management roles. My experience has equipped me with excellent communication and interpersonal skills, allowing me to effectively address customer concerns and deliver satisfactory resolutions. I am focused on supporting a collaborative team environment while continuously developing my abilities to provide the highest quality service.
Throughout my career, I have utilized effective communication and critical thinking skills to identify customer needs, leading to enhanced engagement and increased satisfaction. At PNC Bank, I resolved over 100 customer inquiries weekly, which significantly improved customer satisfaction and reduced callbacks. My commitment to maintaining comprehensive records and up-to-date product knowledge has consistently contributed to a better customer experience.
In my previous roles, I have led teams to achieve project milestones and increased productivity through innovative strategies. I take pride in my ability to streamline processes and enhance operational efficiency, ensuring that customer needs are met promptly and effectively. I am eager to bring my skills and experience to a new opportunity where I can continue to make a positive impact.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
PNC Bank
Oct 2021 - May 2025 (3 years 7 months)
Utilized effective communication by probing questions and critical thinking skills to identify customer needs leading to enhanced engagement and satisfaction increase. Actively researched and engaged up to date product knowledge and services which provided for a better customer experience. Documented stop payments and disputes for customers, ensuring quick resolution and seamless fund transfer, wh
Customer Service Specialist
TaskUs
Oct 2020 - Sep 2021 (11 months)
Identified diverse customer issues with accuracy, leading to reduction in callbacks and enhancing overall customer satisfaction. Resolved over 100 customer inquiries weekly through effective ticket system. Created/Maintained comprehensive record tracking of updated customer demographics and phone call interactions resulting in fewer database errors.
Overnight Merchandiser
T-ROC Global
Jan 2020 - Apr 2020 (3 months)
Collaborated with a dynamic team to successfully deliver multiple projects by the assigned deadline, leading to positive overall team performances. Efficiently processed returns throughout the store, implementing accurate inventory and decreased wait times for customers. Streamlined user navigation by accurately positioning tags and labels, significantly enhancing clarity and efficiency for team m
Assistant Store Manager
O'Reilly Auto Parts
Aug 2015 - Mar 2019 (3 years 7 months)
Led a team of 10 employees to achieve project milestones, increasing productivity through innovative strategies. Collected/Verified bank deposits daily at end of shift, coordinated cash drawer assignments for team members providing efficient workflow. Balanced cash and reconciled reports to ensure 100% accuracy and minimize discrepancies.
Education
Degrees, certifications, and relevant coursework
Pathstream
Google IT Support Certificate, IT Support
Academy for Massage
Massage Therapy, Massage Therapy
Dillard McCollum H.S.
Diploma
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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