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Yasir Jan

@yasirjan

IT Support Specialist at Quanta Fons Solutions who supported Windows, Microsoft 365, Active Directory, and network troubleshooting.

India

Message

At Quanta Fons Solutions, I delivered Tier-1 technical support through chat and voice, helping end users with hardware, software, account, and connectivity issues.

I supported Windows and Microsoft Office applications, assisted with Active Directory user management and Group Policy configurations, and documented incidents in Zendesk CRM. I also performed basic network diagnostics and escalated complex issues to internal teams.

At Codingal, I deliver project-based coding lessons in Scratch, Python, and web development. I’ve engaged students in programming and computer science subjects, including DSA, database management, and OOPS.

Experience

Work history, roles, and key accomplishments

IT Support Specialist

Quanta Fons Solutions

Jan 2024 - Jan 2026 (2 years)

Delivered Tier-1 technical support through chat and voice channels, resolving hardware, software, account, and connectivity issues. Supported Windows and Microsoft Office applications, Active Directory user management, and network troubleshooting.

Windows Microsoft Office Active Directory Group Policy DNS IP Addresses Zendesk Remote Support Troubleshooting Customer Support

Coding Instructor

Codingal

Jan 2026 - Present (8 months)

Delivered interactive coding lessons to K-12 students across global classrooms, teaching programming fundamentals through project-based learning. Mentored students to develop logical reasoning, creativity, and confidence in technology.