Subhadeep Mandal
@subhadeepmandal
I've resolved 6,000+ Microsoft support cases while building AI-enabled web applications and troubleshooting resources.
IndiaWhat I'm looking for
At Microsoft, I delivered global support for Office 365, Outlook, Windows, and macOS through phone, email, and chat. I resolved more than 6,000 cases while consistently meeting AHT, CSAT, SRR, and FCR goals.
I've supported global clients across freelance contracts, IBM Global Process Services, and Microsoft environments, covering Windows Server, Active Directory, networking, hardware, RAID, printers, malware troubleshooting, and Microsoft 365. I also mentor new hires, create troubleshooting guides, and help customers adopt Copilot AI and self-service tools.
Alongside technical support, I build responsive React applications, including an AI chatbot interface and an e-commerce platform for gaming hardware. My development work uses React, TypeScript, JavaScript, Python, SQL, Tailwind CSS, Three.js, and modern UI/UX practices.
Experience
Work history, roles, and key accomplishments
Delivered global support via phone, email, and chat for Office 365, Outlook, Windows, and macOS. Resolved over 6,000 cases while consistently meeting KPIs such as AHT, CSAT, SRR, and FCR.
Education
Degrees, certifications, and relevant coursework
Sagar Institute of Research and Technology
Bachelor of Technology, Artificial Intelligence & Data Science
2021 - 2025
Pursued a Bachelor of Technology in Artificial Intelligence & Data Science, gaining expertise in AI and data science.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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