Shibabrata Banerjee

Provide technical support for multiple enterprise clients across distributed environments through voice, chat, email, and remote support channels. Administer Microsoft 365 user accounts, mailbox access, licensing, and user lifecycle activities including onboarding and offboarding.

Delivered Level 1 and Level 2 support for global enterprise users across Microsoft 365, Active Directory, Outlook, Teams, VPN, and endpoint environments. Managed user provisioning, access administration, mailbox management, onboarding, offboarding, and identity-related support requests.

Supported enterprise cloud and infrastructure operations including Active Directory, Exchange Administration, Intune enrollment, VPN support, and endpoint troubleshooting. Managed service requests, user administration, remote access issues, printer support, and user environment configuration.

Provided application and cloud support for enterprise users across multiple support channels. Supported Microsoft Office applications, VPN access, endpoint troubleshooting, SharePoint access requests, and remote support workflows.

Delivered practical technical instruction for BCA students and managed laboratory systems and classroom technology environments.

Developed strong stakeholder communication, negotiation, customer engagement, and problem-solving capabilities in a high-performance environment.

Master of Computer Applications degree from Techno India University, completed in 2020.

Bachelor of Computer Applications degree from The Heritage Academy, completed in 2017.