Satyanarayana Polisetti
@satyanarayanapoliset
IT helpdesk and desktop support specialist transitioning into Microsoft 365 administration.
IndiaWhat I'm looking for
I am a results-driven IT professional with six years of experience in IT helpdesk and desktop support, focused on resolving technical issues and maintaining IT infrastructure.
Recently, I upskilled in Microsoft Office 365 technologies including Azure Active Directory, Exchange Online, SharePoint Online, Teams, OneDrive, and Intune, and I have hands-on practice automating tasks with PowerShell.
My background includes supporting 200+ end users, remote and onsite troubleshooting, Active Directory administration, and using remote support and ticketing systems to manage incidents efficiently.
I deliver practical, user-focused IT support, document recurring issues for proactive improvement, and am eager to apply cloud and Microsoft 365 skills to contribute to organizational success.
Experience
Work history, roles, and key accomplishments
Lab Incharge / IT Support
Srkr Engineering College
Aug 2022 - Present (3 years 4 months)
Managed college lab IT operations, provided desktop support, performed system maintenance and software installations, and supported students and staff with technical issues.
IT Support Engineer
RTSS Manpower Solutions
Jul 2017 - Jan 2018 (6 months)
Provided IT support and desktop troubleshooting for end-users, resolving hardware, software, and network issues and maintaining IT infrastructure to minimize downtime.
IT Helpdesk/Desktop Support
Prim Access Pvt. Ltd. (Wipro)
Aug 2006 - Jan 2009 (2 years 5 months)
Resolved incidents for 200+ end-users via web-based ticketing and remote tools, handled AD account management, software deployments, and peripheral troubleshooting to improve service reliability.
FMS Engineer - Helpdesk
CMS Computers Pvt. Ltd. (Genpact)
Dec 2004 - Aug 2006 (1 year 8 months)
Managed helpdesk operations and facility management services, providing desktop and remote support, hardware troubleshooting, and vendor coordination to maintain operational continuity.
Education
Degrees, certifications, and relevant coursework
SUSikkim Manipal University
Master of Science, Computer Science
Completed M.Sc. in Computer Science from Sikkim Manipal University.
IIHT
Diploma, Computer Hardware
Completed an Honors Diploma in Computer Hardware from IIHT.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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