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Yaj Torres

@yajtorres

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Recruitment & admin experience; certified in HR, skilled in Airtable, Zocdoc, Slack & coordination.

Philippines

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What I'm looking for

I’m looking for a remote role where I can apply my recruitment and administrative skills, contribute to a supportive team, and continue growing professionally in the HR field. I value clear communication, organized systems, and opportunities to make a meaningful impact.

An aspiring HR professional with hands-on experience in recruitment, customer operations, and administrative support. I’ve interned at TTEC where I helped screen and interview candidates for BPO roles, and I also worked remotely with Wellnite, managing appointment scheduling and client coordination using tools like Airtable, Zocdoc, and Slack. I’m also certified as a Human Resource Associate by the Human Resource Educators' Association of the Philippines and as a Corporate Recruiting Professional by the American Staffing Association. I’m highly organized, people-focused, and motivated to grow in the HR field by contributing to impactful and people-centered initiatives.. Summarize to 100 characters

Experience

Work history, roles, and key accomplishments

Customer Operations Associate

Wellnite

Feb 2025 - Mar 2025 (1 month)

Supported a mental health care company by managing 200+ weekly appointments, handling client communication via OpenPhone, and coordinating with therapists using Zocdoc, Acuity, and Slack. Maintained HIPAA-compliant records in Airtable and assisted with billing via Stripe, ensuring smooth operations and cross-team collaboration.

Communication Skills Project Management Communication Problem Solving Customer Service Documentation Data Management

Talent Acquisition Intern

TTEC

Jun 2024 - Jun 2024 (0 months)

Assisted in end-to-end recruitment for Customer Service Representative roles in a high-volume BPO environment. Screened and shortlisted over 75 candidates weekly, conducted 50+ initial interviews, and evaluated applicants for qualifications and cultural fit. Collaborated with senior recruiters and gained practical experience in sourcing, candidate engagement, and pre-employment background checks.

Communication Skills Problem Solving Communication Recruitment Recruiting Records Management Recruitment Strategy Record keeping

Education

Degrees, certifications, and relevant coursework

Kidapawan Doctors College, Inc.

Bachelor of Science, Psychology

2021 -

Activities and societies: Supreme Student Council President and Vice-Governor of the Psychology Department.

Currently pursuing a BS in Psychology, gaining a broad understanding of human behavior, mental processes, and interpersonal dynamics. Held leadership roles as Supreme Student Council President and Psychology Department Vice Governor, organizing events, supporting student initiatives, and promoting effective communication between students and faculty.