Micolette Rae Castillo

Sourced and screened over 500 potential candidates using LinkedIn and various social media platforms, implementing effective talent sourcing strategies to strengthen the agency's recruitment pipeline. Initiated direct communication with candidates, scheduled interviews and career preview sessions for qualified leads, and guided them through the entire recruitment process.

Administered and scored various standardized psychological tests and supported intake interviews and behavioral observations, demonstrating strong analytical and assessment skills applicable to candidate evaluation and employee well-being. Authored detailed, evidence-based psychological reports, delivering clear and structured clinical insights.

Resolved 40+ daily inquiries using strong interpersonal and communication skills, maintaining an average of 90% satisfaction rate. Handled order and account issues, and applied soft selling, demonstrating attention to detail and client relationship management.

Managed international bookings with accuracy, demonstrating attention to detail and client-focused service. Responded to inquiries and applied soft selling techniques, enhancing customer engagement and satisfaction.

Currently pursuing a Bachelor of Science in Psychology, building a strong foundation in human behavior, cognitive processes, and research methodologies. Developing skills in critical thinking, data analysis, and understanding organizational dynamics relevant to human resources.

Completed the Science, Technology, Engineering, Mathematics (STEM) strand, gaining a solid academic background in scientific principles and analytical thinking. Developed problem-solving skills and a methodical approach to learning.