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@micoletteraecastillo
Aspiring HR professional with a strong foundation in customer service.
I am a detail-driven aspiring HR professional with a solid foundation in customer service and psychology. My experience includes sourcing and screening candidates, where I successfully identified over 500 potential candidates through various media platforms. I pride myself on my effective communication skills, which allow me to engage candidates and guide them through the recruitment process.
During my internship at Universal One Life Insurance Agency, I implemented effective talent sourcing strategies that strengthened the agency's recruitment pipeline. I maintained an accurate applicant tracking system, ensuring a streamlined hiring workflow. My commitment to fostering a positive workplace culture and continuous learning drives my passion for human resources.
Additionally, my clinical internship at Exalt Psychological Clinic honed my analytical and assessment skills, allowing me to deliver evidence-based psychological reports. I am dedicated to contributing to employee well-being and organizational development through my HR practices.
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Work history, roles, and key accomplishments
Universal One Life Insurance Agency Under Pru Life UK
Feb 2025 - Present (9 months)
Sourced and screened over 500 potential candidates using LinkedIn and various social media platforms, implementing effective talent sourcing strategies to strengthen the agency's recruitment pipeline. Initiated direct communication with candidates, scheduled interviews and career preview sessions for qualified leads, and guided them through the entire recruitment process.
Exalt Psychological Clinic and Consultancy
Sep 2024 - Present (1 year 2 months)
Administered and scored various standardized psychological tests and supported intake interviews and behavioral observations, demonstrating strong analytical and assessment skills applicable to candidate evaluation and employee well-being. Authored detailed, evidence-based psychological reports, delivering clear and structured clinical insights.
Foundever
Aug 2023 - Present (2 years 3 months)
Resolved 40+ daily inquiries using strong interpersonal and communication skills, maintaining an average of 90% satisfaction rate. Handled order and account issues, and applied soft selling, demonstrating attention to detail and client relationship management.
Conduent
May 2022 - Present (3 years 6 months)
Managed international bookings with accuracy, demonstrating attention to detail and client-focused service. Responded to inquiries and applied soft selling techniques, enhancing customer engagement and satisfaction.
Degrees, certifications, and relevant coursework
Bachelor of Science, Psychology
2018 -
Currently pursuing a Bachelor of Science in Psychology, building a strong foundation in human behavior, cognitive processes, and research methodologies. Developing skills in critical thinking, data analysis, and understanding organizational dynamics relevant to human resources.
Senior High School Diploma, Science, Technology, Engineering, Mathematics (STEM)
2016 - 2018
Completed the Science, Technology, Engineering, Mathematics (STEM) strand, gaining a solid academic background in scientific principles and analytical thinking. Developed problem-solving skills and a methodical approach to learning.
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