Yllah Cervantes

Appointed Department Document Controller and assisted HR Supervisor in end-to-end HR operations including recruitment, benefits administration, and training, improving HR record completeness and onboarding processes. Managed monthly mass events and validated payroll-related applications and vendor billings to ensure timely employee entitlements.

Handled end-to-end recruitment and HR administration across Visayas and Mindanao, managed offboarding, compliance (201 filings, DOLE), and ISO training programs, and supported multiple depots to resolve employee issues. Coordinated disciplinary documentation and ensured accurate payroll and HR recordkeeping.

Monitored supplier accreditation, consolidated RFQs and PRs, and supported procurement tracking and vendor communications during a short-term internship. Helped maintain procurement documentation for operational needs.

Supported HR operations including memos for minor violations, applicant sourcing and database maintenance, payroll timekeeping compilation, and general secretarial tasks to streamline HR administrative workflows.

Supervised learners during OJT at a five-star resort, provided support to SPED teachers across levels, conducted parent update sessions, and promoted self-care and developmental interventions for learners with special needs.

Assisted guidance counselors by conducting motivational and pre-counseling sessions and providing student support services to improve student well-being and access to counseling resources.

Conducted outbound B2B surveys to evaluate corporate banking satisfaction contributing data for Greenwich Excellence Awards, meeting survey quotas and quality targets. Maintained accurate call logs and client responses.

Conducted outbound phone surveys targeting US respondents during the 2020 election period, achieving survey completion targets and maintaining respondent quality standards.

Grade: CUM LAUDE

Activities and societies: Clinical internship, guidance counselor internship, dean's lister, participation in trainings on special needs intervention and workplace safety.

Completed a Bachelor of Science in Psychology (CUM LAUDE) with coursework and internships in guidance, special education, and HR-related practicum.