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Yaiza Alén

@yaizaaln

Customer service professional at AC CAT CAFÉ, managing multichannel inquiries and daily customer issues while balancing business operations and animal welfare.

Spain

Message

What I'm looking for

I’m looking for part-time work on a morning or night shift, and I’m available to start with notice.

At AC CAT CAFÉ, I independently manage customer service and day-to-day issues for a brick-and-mortar business. I respond to customer inquiries across channels, coordinate daily operations, and balance the customer experience with the establishment's operational and animal welfare needs.

I also manage social media communication and create content using Canva. I resolve unexpected situations independently and provide clear answers and tailored solutions.

At CARREFOUR, I assist and advise clients in a high-volume environment, resolve inquiries and issues, and manage orders, products, and internal procedures. I’m trained in Customer Support and Zendesk, and speak English at C1 level and Spanish natively.

Experience

Work history, roles, and key accomplishments

Current

Management and Customer Service

Current

AC CAT CAFÉ

Jan 2023 - Present (3 years 8 months)

Independently manages customer service and day-to-day issues for a brick-and-mortar business, handling inquiries across various channels and coordinating daily operations. Also manages social media communication and creates content using Canva.

Customer Service Incident resolution Multichannel Communication Social Media Management Canva Content Creation Operations Coordination

Current

Customer Service/Charcuterie

Current

Carrefour

Jan 2026 - Present (8 months)

Assists and advises clients in a high-volume environment, resolving inquiries and issues while maintaining clear, solution-oriented communication. Manages orders, products, and internal procedures with attention to detail.

Customer Service Query Management Order Management Product Management Attention To Detail Collaboration