Open to opportunities

Anaclara Passalacqua

@anaclarapassalacqua

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I resolve customer incidents, support B2B clients, and manage operations across education, retail, and marketing.

Spain

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What I'm looking for

I'm seeking a hybrid or remote role where I can apply my customer service, incident resolution, administrative management, B2B support, and marketing experience.

I've supported B2B clients including Netflix, Iberdrola, and Mahou at WhatsUp Academy and Native Learn, producing daily reports and handling opening and closing duties.

Across Starbucks, LUSH, Kids&Us, and language academies, I've managed customer care, incident resolution, complaint handling, cash, inventory, parent communication, scheduling, and tutoring coordination. I thrive under pressure and communicate bilingually in Spanish and English.

As a freelance marketing professional since 2018, I've managed newsletters through Mailchimp, conducted market research, and provided digital customer support.

I'm currently completing a Marketing degree at Universidad Rey Juan Carlos and bring advanced Word and Excel skills to administrative and client-facing work.