Youssra Ajattar
@youssraajattar
Dedicated customer service specialist with strong communication skills.
What I'm looking for
As a customer service specialist, I am dedicated to creating positive experiences for customers. With a strong communication skill set and a problem-solving mindset, I thrive in environments where I can assist others and contribute to a team. My experience spans various roles, including customer service and administrative positions, where I have honed my ability to address customer inquiries and resolve issues efficiently.
Currently, I am pursuing my studies in Administrative and Financial Management in International Trade, which complements my practical experience in customer service. I have worked in diverse settings, from assisting customers in a bookshop to managing visa applications for clients. My goal is to leverage my skills and knowledge to contribute effectively to a dynamic team while continuing to grow professionally.
Experience
Work history, roles, and key accomplishments
Freelancer
Upwork & other
Jan 2020 - Present (5 years 4 months)
Successfully sought out clients worldwide, offering freelance services in content writing, document translation, and personal tutoring.
Administrative and Customer Service Assistant
Visa HD S.L.
May 2019 - Aug 2023 (4 years 3 months)
Acted as an administrative assistant to the CEO, managing visa application appointments and assisting clients with inquiries and disputes.
Customer Service Specialist
Amendis Marketing
Jun 2022 - Aug 2022 (2 months)
Assisted customers with issues related to water and electricity, addressing payments, service disruptions, and documentation.
Customer Service and Sales Assistant
Mexique Bookshop
Aug 2019 - Oct 2020 (1 year 2 months)
Assisted customers by offering recommendations, processing payments, handling returns and complaints, and managing the shop’s website and social media accounts.
Education
Degrees, certifications, and relevant coursework
Tangier Institute of Management
Grado Superior, International Trade
2019 - 2020
Currently part-time studying Administrative and Financial Management in International Trade.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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