Monica Rhenals

Brindé soporte telefónico, por chat y email, gestionando reservas y reclamos, modificando y cancelando reservas y asegurando la confirmación de pagos, mejorando la precisión del back-office en entornos de alta demanda.

Provided telephone, email, and chat support, resolved customer complaints, and managed bookings and claims, improving case resolution and operational accuracy.

Conducted outbound sales using auto-dialers, closed transactions, managed customer databases, and handled financial processes to drive revenue.

Realicé llamadas salientes con marcación automática, capté nuevos clientes y procesé cobros y activaciones de tarjetas, manteniendo bases de datos actualizadas y contribuyendo al cierre efectivo de ventas.

Provided bilingual customer support, guided users through account setup and site navigation, and coordinated cross-departmental case resolution to maintain service levels.

Asesoré clientes en productos y servicios, guié en creación de cuentas y coordiné con múltiples departamentos para gestionar consultas, manteniendo comunicación clara y soporte actualizado de casos.

Delivered technical phone support, scheduled technical visits, managed customer records, and resolved incidents to improve customer satisfaction.

Ofrecí atención al cliente y estrategias de retención, realicé ventas de productos para hogar y móviles, gestioné facturación y seguimientos para reducir cancelaciones y mejorar la fidelidad.

Provided high-quality customer service, executed sales and retention strategies, handled billing inquiries, and maintained CRM records to reduce churn.

Served customers, promoted menu items, maintained hygiene and service standards, and collaborated with team members to ensure smooth restaurant operations.

Atendí comensales, tomé pedidos y aseguré la presentación y calidad del servicio, manteniendo higiene y apoyando mejoras operativas para optimizar la experiencia del cliente.

Completed an Administrative Assistant program focused on administrative and office automation skills, customer service, and back-office operations.

Completed training as an administrative assistant with coursework and practical experience in office administration and customer support.

Obtained a high school diploma with foundational education supporting further studies and professional development.

Completed secondary education (Bachiller) with general academic curriculum preparing for higher education and employment.