My career has taken me across different industries and international environments, from customer support and technical troubleshooting to sales and team leadership. I enjoy understanding people's needs, finding practical solutions, and bringing clarity to complex situations. Curious by nature and quick to learn, I thrive on taking initiative, improving the way things work, and making a meaningful contribution to a team
Looking for a job
SERENA User
@serenalaspada
Multilingual customer service professional with experience in technical support, sales, and team management across international environments
SpainExperience
Work history, roles, and key accomplishments
GE
Current
Customer Service Manager
Goldacre Estates
Feb 2025 - Present (1 year 8 months)
Supervise a team of three customer service agents, overseeing daily operations, service quality and productivity. Manage customer relationships, sales opportunities, CRM activities, and process improvement initiatives.
GE
Customer Service Assistant
Goldacre Estates
Mar 2024 - Feb 2025 (11 months)
Handled multilingual customer inquiries via email, WhatsApp and phone. Maintained CRM records, coordinated appointment scheduling, follow-ups, and lead qualification, and supported the sales team.
Content Manager
Maisons du Monde
May 2022 - Dec 2023 (1 year 7 months)
Supported the launch of the Italian marketplace and managed B2C content, ensuring accuracy and quality. Provided post-sales support, trained sales staff, and managed localization and SEO optimization.
BD
Provided internal technical support and customer assistance through Jira and Zendesk. Managed support requests and liaised with digital platforms like iTunes, Spotify, and YouTube.
Education
Degrees, certifications, and relevant coursework
CF
Centre Européen de Formation
Interior Design Degree, Interior Design
Completed an Interior Design degree from Centre Européen de Formation in Paris in 2024.
Université de Paris Nanterre
Erasmus Exchange Programme
Participated in the Erasmus Exchange Programme at Université de Paris Nanterre in 2019.
Università degli Studi di Bari
Communication
Studied Communication at Università degli Studi di Bari, completing in 2017.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
Spain
Italy
FranceSalary expectations
24k+ EUR
Social media
Job categories
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