Wyclef Ramon
@wyclef-ramon
I resolve complex customer cases across federal, logistics, and service operations.
Puerto RicoWhat I'm looking for
I've supported taxpayers at the Internal Revenue Service, resolving tax-related inquiries in English and Spanish while applying collection procedures, regulations, and compliance requirements. At Conduent, I investigate fraud claims, document account actions, and guide customers through determinations and next steps.
As a U.S. Marine Corps Inventory Management Specialist, I managed military supply operations, audits, requisitions, shipments, automated logistics records, and training for subordinate Marines. I've also coordinated patient services at Optum, reviewed toll transactions at AutoExpreso, and generated solar leads and customer education for Sunrun partners across Puerto Rico.
Experience
Work history, roles, and key accomplishments
Maintain a visible security presence to deter theft and identify suspicious activity, safety concerns, and shortage risks. Support asset protection through theft-prevention programs, associate checks, and collaboration with store leadership. Promote shortage awareness, provide professional customer service, maintain confidentiality, and help ensure a safe shopping environment.
Handled high volume of inbound interactions related to fraud claims, investigated and resolved cases, and maintained compliance with protocols.
Generate and qualify leads through canvassing, referrals, digital marketing, and community outreach. Analyze customer energy needs, educate homeowners on solar and battery solutions, and present customized proposals. Coordinate appointments, manage leads through CRM platforms, support post-sale activities, and collaborate with teams to achieve sales goals.
Education
Degrees, certifications, and relevant coursework
Manuela Toro Morice High School
High School Diploma, General Studies
Completed high school education at Manuela Toro Morice in Caguas, Puerto Rico, graduating in May 2017.
Mech-Tech College
Technical Diploma, Industrial Technology in Electricity and Renewable Energy
2026 -
Tech stack
Software and tools used professionally
Availability
Location
Puerto RicoAuthorized to work in
Social media
Job categories
Skills
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