Anais Reyes

I am a bilingual customer service and administrative professional with over four years of experience supporting customers in high-volume call center and in-person environments. I consistently deliver accurate data entry, application processing, and eligibility verification while maintaining professional communication in both English and Spanish.

My background includes direct applicant assistance for FEMA programs and member/provider support for healthcare services, where I updated records, explained eligibility decisions, and resolved inquiries efficiently. I bring remote and on-site experience and a strong focus on problem resolution and quality service.

In supervisory and frontline roles in the restaurant industry, I managed staff shifts, handled cash operations and reports, and maintained customer-facing responsibilities—demonstrating reliability, attention to detail, and leadership under pressure.

I am motivated to contribute to teams that value clear communication, operational accuracy, and positive customer experiences, leveraging my bilingual skills and administrative strengths to improve processes and support organizational goals.