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Nicole Montes

@nicolemontes

Message

I process high-volume information accurately and deliver bilingual customer service in time-sensitive environments.

Puerto Rico

Message

I've spent nearly 10 years with the United States Postal Service processing and routing high volumes of incoming and outgoing mail while meeting strict service standards and daily deadlines.

I use electronic scanning, sorting, tracking, and recordkeeping systems to maintain accurate information, resolve discrepancies, and keep mail and documentation properly processed.

My experience with AAFES and the U.S. Army Military Police strengthened my bilingual customer service, access-control, incident response, and ability to stay composed in time-sensitive situations.

Experience

Work history, roles, and key accomplishments

Mail Clerk

United States Postal Service

Jan 2014 - Sep 2023 (9 years 8 months)

Processed high volumes of incoming and outgoing mail, accurately routing items according to established procedures and service requirements. Used electronic scanning and tracking systems to maintain accurate records and resolve discrepancies.

Mail Processing Digital Scanning Automated Sorting Systems Record keeping Customer Service Attention To Detail Time Management

Store Associate

Army & Air Force Exchange Service (AAFES)

Aug 2013 - Jan 2014 (5 months)

Greeted customers, identified their needs, and provided accurate information regarding merchandise and store policies. Handled transactions accurately while maintaining professional service standards.

Customer Service Communication Skills Point of Sale Problem Solving

Military Police

U.S. Army

Jan 2012 - Jan 2013 (1 year)

Performed installation access-control and accountability duties, verifying credentials and directing personnel. Responded to incidents and emergency situations, documenting activities and communicating information to supervisors.

Access Control Incident Response Documentation Communication Skills Security Procedures