I have over 20 years of experience in customer service and call center roles, with a focus on the healthcare industry. In my previous positions, I have successfully completed over 120 calls per day, ensuring effective communication and providing quality care to customers. I am skilled in multitasking and utilizing various platforms, software, and manuals to meet company and compliance regulations.
As a Census Field Supervisor, I supervised a team of 15 Field Representatives, evaluating their assignments and monitoring their performance. I also assisted with training and recruiting new employees. In my role as a Bilingual Call Center Representative, I answered incoming calls regarding health insurance concerns, maintaining a friendly and calm demeanor while meeting time pressure requirements and attention to detail.
In my most recent role as a Supervisory Officer at the Department of Homeland Security, I managed stakeholder relations, staff performance, and scheduling. I also conducted screening operations and enforced rules and regulations to ensure efficient screening of personnel, baggage, and cargo. I have experience in conflict management, problem-solving, and performing various clerical duties.