Andres  Torres AT
Open to opportunities

Andres Torres

@andrestorres

Experienced bilingual call center representative with a mission to improve healthcare.

Colombia
Message

I have over 20 years of experience in customer service and call center roles, with a focus on the healthcare industry. In my previous positions, I have successfully completed over 120 calls per day, ensuring effective communication and providing quality care to customers. I am skilled in multitasking and utilizing various platforms, software, and manuals to meet company and compliance regulations.

As a Census Field Supervisor, I supervised a team of 15 Field Representatives, evaluating their assignments and monitoring their performance. I also assisted with training and recruiting new employees. In my role as a Bilingual Call Center Representative, I answered incoming calls regarding health insurance concerns, maintaining a friendly and calm demeanor while meeting time pressure requirements and attention to detail.

In my most recent role as a Supervisory Officer at the Department of Homeland Security, I managed stakeholder relations, staff performance, and scheduling. I also conducted screening operations and enforced rules and regulations to ensure efficient screening of personnel, baggage, and cargo. I have experience in conflict management, problem-solving, and performing various clerical duties.

Experience

Work history, roles, and key accomplishments

U(

Local Sort

United Parcel Services (UPS)

Receive and ship medical packages. Ensure proper leveling, scanning, and sorting of packages. Maintain accuracy and attention to detail.

UR

Mortuary Affairs Specialist

US ARMY RESERVE

Ensure proper search, handling, recovery, and return of missing military personnel. Manage and solve problems related to mortuary affairs.

AD

Bilingual Remote Call Center Representative

Advantmed

Multitask with over 20 programs, remotely. Improve the healthcare system by ensuring appropriate, quality care. Complete 120 plus calls per day, reach out to customers, and maintain effective communication skills. Utilize rebuttals on numerous platforms, software, and manuals. Make appointments between healthcare providers and members.

XC

Key Operator

Xerox Company

Monitor and maintain equipment throughout the company. Perform preventive maintenance and create manuals. Conduct monthly inventory.

UA

Infantry Squad Leader

US ARMY

Act as a squad leader and perform various duties such as soldier reporting, physical training, and supervision. Prepare reports and conduct training.

UC

Census Field Supervisor

US Department of Commerce

In charge of over 15 Field Representatives. Evaluate and review assignments of subordinates. Monitor staff performance and assist with training. Review and approve payroll and leave submissions. Assist with recruiting Field Representatives.

JR

Bilingual Call Center Representative

Jade/Telemedik under Molina Healthcare of Puerto Rico

Answer incoming calls regarding health insurance concerns. Maintain effective communication skills and utilize various platforms, software, and manuals. Meet time pressure with attention to detail. Ensure compliance with regulations and standards.

DA

Supervisory Officer

DEPARTMENT OF HOMELAND SECURITY - TRANSPORTATION SECURITY AD

Manage stakeholder relations, staff performance, and scheduling. Conduct screening operations and enforce rules and regulations. Manage screening checkpoints to provide efficient screening. Coach, motivate, and evaluate Officers. Communicate with Officers, Managers, and law enforcement personnel. Prepare reports and enforce standard operating procedures.

Education

Degrees, certifications, and relevant coursework

Andres hasn't added their education

Don't worry, there are 90k+ talented remote workers on Himalayas

Tech stack

Software and tools used professionally

Interested in hiring Andres ?

You can contact Andres and 90k+ other talented remote workers on Himalayas.

Message Andres

People also viewed

View all talent

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Andres Torres - Local Sort - United Parcel Services (UPS) | Himalayas