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Sasha Gonzalez

@sashagonzalez

Bilingual customer service professional with a focus on problem-solving.

Puerto Rico

What I'm looking for

I am looking for a role that allows me to grow professionally while contributing positively to the team.

As a dedicated customer service professional, I thrive in challenging environments where I can utilize my skills and experiences to contribute effectively to my team and organization. My goal is to join a company that values growth and offers opportunities to take on new responsibilities while delivering solutions that create value.

With experience in sales and customer support, I have honed my abilities in managing calls, resolving issues, and promoting electronic products. My time at Walmart and Oriental Bank has equipped me with the skills to provide exceptional service, maintain organization in high-demand settings, and foster positive relationships with customers. I am committed to professionalism and approach every task with a positive attitude.

Experience

Work history, roles, and key accomplishments

OB

Call Center Agent

Oriental Bank

Oct 2022 - Sep 2023 (11 months)

Provided exceptional customer service by actively listening and guiding clients through digital channels and self-service options. Handled incoming calls, offered advice, and channeled inquiries while ensuring compliance with regulations. Documented all interactions thoroughly within internal company systems.

Education

Degrees, certifications, and relevant coursework

Sasha hasn't added their education

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Tech stack

Software and tools used professionally

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Sasha Gonzalez - Call Center Agent - Oriental Bank | Himalayas