Sasha Gonzalez
@sashagonzalez
Bilingual customer service professional with a focus on problem-solving.
What I'm looking for
As a dedicated customer service professional, I thrive in challenging environments where I can utilize my skills and experiences to contribute effectively to my team and organization. My goal is to join a company that values growth and offers opportunities to take on new responsibilities while delivering solutions that create value.
With experience in sales and customer support, I have honed my abilities in managing calls, resolving issues, and promoting electronic products. My time at Walmart and Oriental Bank has equipped me with the skills to provide exceptional service, maintain organization in high-demand settings, and foster positive relationships with customers. I am committed to professionalism and approach every task with a positive attitude.
Experience
Work history, roles, and key accomplishments
Call Center Agent
Oriental Bank
Oct 2022 - Sep 2023 (11 months)
Provided exceptional customer service by actively listening and guiding clients through digital channels and self-service options. Handled incoming calls, offered advice, and channeled inquiries while ensuring compliance with regulations. Documented all interactions thoroughly within internal company systems.
Sales Associate
Walmart
Feb 2017 - Jun 2017 (4 months)
Processed customer transactions accurately and efficiently at the point of sale, ensuring exceptional service. Maintained a clean and organized checkout area, contributing to product replenishment and an improved customer shopping experience.
Education
Degrees, certifications, and relevant coursework
Sasha hasn't added their education
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