Open to opportunities

Zairys Maysonet

@zairysmaysonet

Message

Bilingual customer service professional with strong communication and multimedia skills.

Puerto Rico

Message

What I'm looking for

I seek a customer-focused role where I can use my bilingual communication, high-volume call experience, and multimedia skills to deliver excellent service and grow professionally.

I am a bilingual customer service professional with extensive front-line experience across transportation, financial services, healthcare support, and media production. I consistently deliver polite, efficient service and have a track record of meeting and exceeding performance expectations.

As a rideshare driver I completed over 5,500 trips with a five-star rating, demonstrating reliability, strong interpersonal skills, and a focus on customer experience. In call-center roles I handled high volumes of technical and account-support inquiries, averaging about 60 troubleshooting calls per day while following confidentiality protocols.

I have hands-on multimedia experience photographing subjects, conducting interviews, recording and editing audio, and delivering content on tight deadlines while coordinating with editorial teams. In service and administrative roles I scheduled appointments, managed communications, and exceeded departmental KPIs.

I work well under pressure, solve problems proactively, and contribute as a dependable team member. I am seeking roles where I can apply my bilingual communication strengths, customer-focused approach, and multimedia capabilities to add immediate value.

Experience

Work history, roles, and key accomplishments

Current

Rideshare Driver

Current

Uber/Lyft

Sep 2023 - Present (2 years 3 months)

Provided above-average rider experience to locals and tourists, maintaining a 5-star rating across over 5,500 completed trips since starting in September 2023.

Customer Service Navigation Time Management Driver Safety Communication Conflict Resolution

Call Center Customer Service Rep

Telebanco Banco Popular

Feb 2023 - May 2023 (3 months)

Handled high volume technical-support communications, averaging ~60 troubleshooting calls per day while following identification protocols and maintaining confidential account records.

Customer Support Data Entry Confidentiality Troubleshooting Banking Operations Communication

Call Center Customer Care Rep

Legato Health Technologies

Nov 2022 - Jan 2023 (2 months)

Provided health insurance coverage information, assisted with payments and provider sourcing, and scheduled appointments while explaining benefits and processes clearly.

Healthcare Support Scheduling Customer Service

Freelance Photographer / Audio Producer

Connecticut Public Broadcasting

Jul 2021 - Sep 2021 (2 months)

Photographed subjects for journalistic features, conducted interviews, and recorded/edited audio under tight deadlines while coordinating with digital content and show staff.

Photography Audio Recording Audio Editing Interviewing Content Production Adobe Audition

Secretary

Gateway Community College

Feb 2018 - Jul 2020 (2 years 5 months)

Greeted students, assisted faculty with administrative tasks, managed scheduling and email correspondence, and supported student activities to maintain smooth operations.

Administrative Support Scheduling Student Services Communication Organization

Service Coordinator

Colonial Toyota

Sep 2018 - Apr 2019 (7 months)

Coordinated service appointments, sold upgraded service packages, and consistently exceeded department KPIs through accurate call handling and scheduling.

Customer Service Scheduling Sales KPIs Communication Organization