I have been working in customer service for over 10 years. I've worked with big name companies such as Xerox, Humana, Hilton, Walgreens, Macy's, Waste Management, among others. Experienced in medical/dental/vision plans as well as Medicare plans, claims, prescriptions. Also experienced in 401k and pension benefits. I have facilitated many trainings on different matters and specialized in Quality Assurance for 3 years.
Open to opportunities
Marcos Pichardo
@marcospichardo
Customer Service and Quality Specialist.
Puerto RicoExperience
Work history, roles, and key accomplishments
Customer Care Team Specialist at Alight Solutions
I was assigned to evaluate Customer Care interactions (calls, web-chat, cases, etc.) and providing appropriate feedback to representatives in order to help them achieve their goals within the company. I oversaw multiple training, coaching and call calibration sessions and assisted with setting up quality parameters. I would also monitor and help representatives meet their required metrics.
Customer Care Specialist
Xerox (now Conduent)
CCS for Humana Medical Plan, trained for Billing & Enrollment, Medical Benefits, Medical Claims and IPA specialty. Would go over medical claim questions and doubts with customers.
Education
Degrees, certifications, and relevant coursework
Marcos hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
Puerto RicoAuthorized to work in
United StatesPortfolio
file.io/C33MVytmXRsESocial media
Job categories
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