Angelica Rivera
@angelicarivera
I deliver bilingual customer service, sales support, training, and operational excellence.
Puerto RicoWhat I'm looking for
I've supported customers at Charter Communications/Spectrum and Claro Puerto Rico, delivering technical, account, and sales guidance while maintaining accurate documentation and exceeding monthly sales goals.
I've also trained and onboarded peers, led learning sessions on product updates, and coached teams on customer service and administrative procedures at Meadow Wood Property Company.
Across healthcare manufacturing, property management, retail, and food service, I bring English-Spanish communication, active listening, quality control, and a steady approach under pressure.
Experience
Work history, roles, and key accomplishments
Customer Service Agent – Level 1
Charter Communications / Spectrum
Delivered technical and account support with high customer satisfaction. Assisted in peer training and onboarding for new hires and maintained accuracy in documentation and system updates.
Education
Degrees, certifications, and relevant coursework
Florida Technical College
Diploma, Business Office Specialist
Completed a Diploma in Business Office Specialist, gaining skills in office administration and business operations.
Pontifical Catholic University of Puerto Rico, Mayagüez Campus
NUTC, Culinary Arts
Grade: 3.94
Pursued studies in Culinary Arts with a GPA of 3.94.
Josefina León Zayas High School
High School Diploma, General Studies
Earned a High School Diploma.
Tech stack
Software and tools used professionally
Availability
Location
Puerto RicoAuthorized to work in
Job categories
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