Wisdom Nwabundo
@wisdomnwabundo
Customer support representative with 3+ years of experience.
NigeriaWhat I'm looking for
I am a dedicated customer support representative with over three years of experience in enhancing customer experiences and building vibrant online communities. My journey has been marked by a proven ability to deliver exceptional service in fast-paced environments, utilizing my strong communication skills and expertise in live chat and CRM tools.
At OVER THE REALITY, I successfully managed customer inquiries through platforms like Telegram and Discord, significantly reducing response times and support tickets. My collaborative efforts with a team of support agents led to improved technical issue resolution and a notable increase in app usage. I am passionate about fostering positive interactions and ensuring customer satisfaction through effective onboarding and support.
Experience
Work history, roles, and key accomplishments
Customer Support
OVER THE REALITY
Nov 2020 - Nov 2023 (3 years)
Managed customer inquiries via Telegram and Discord, reducing response time by 50%. Developed a knowledge base that decreased support tickets by 25% for a community of over 20k members. Collaborated with a team to resolve technical issues and improved customer service, leading to a 15% increase in app usage.
Community Manager
MARSIS
May 2021 - Jun 2021 (1 month)
Encouraged positive interactions among community members, reducing conflicts by 50%. Assisted over 2,000 users during onboarding and shared updates to minimize misinformation. Monitored the community platform to prevent inappropriate content.
Education
Degrees, certifications, and relevant coursework
University of Port Harcourt
Masters in Business Administration, Business Administration
Currently pursuing a Masters in Business Administration, enhancing skills in business management and strategic decision-making.
University of Port Harcourt
Bachelor of Science, Economics
2014 - 2018
Completed a Bachelor of Science in Economics, focusing on economic theories, principles, and their application in real-world scenarios.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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