Wisdom NwabundoWN
Open to opportunities

Wisdom Nwabundo

@wisdomnwabundo

Customer support representative with 3+ years of experience.

Nigeria

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer support representative with over three years of experience in enhancing customer experiences and building vibrant online communities. My journey has been marked by a proven ability to deliver exceptional service in fast-paced environments, utilizing my strong communication skills and expertise in live chat and CRM tools.

At OVER THE REALITY, I successfully managed customer inquiries through platforms like Telegram and Discord, significantly reducing response times and support tickets. My collaborative efforts with a team of support agents led to improved technical issue resolution and a notable increase in app usage. I am passionate about fostering positive interactions and ensuring customer satisfaction through effective onboarding and support.

Experience

Work history, roles, and key accomplishments

OR

Customer Support

OVER THE REALITY

Nov 2020 - Nov 2023 (3 years)

Managed customer inquiries via Telegram and Discord, reducing response time by 50%. Developed a knowledge base that decreased support tickets by 25% for a community of over 20k members. Collaborated with a team to resolve technical issues and improved customer service, leading to a 15% increase in app usage.

Education

Degrees, certifications, and relevant coursework

University of Port Harcourt logoUH

University of Port Harcourt

Masters in Business Administration, Business Administration

Currently pursuing a Masters in Business Administration, enhancing skills in business management and strategic decision-making.

University of Port Harcourt logoUH

University of Port Harcourt

Bachelor of Science, Economics

2014 - 2018

Completed a Bachelor of Science in Economics, focusing on economic theories, principles, and their application in real-world scenarios.

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