Open to opportunities

Wisdom Nwabundo

@wisdomnwabundo

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Customer support representative with 3+ years of experience.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer support representative with over three years of experience in enhancing customer experiences and building vibrant online communities. My journey has been marked by a proven ability to deliver exceptional service in fast-paced environments, utilizing my strong communication skills and expertise in live chat and CRM tools.

At OVER THE REALITY, I successfully managed customer inquiries through platforms like Telegram and Discord, significantly reducing response times and support tickets. My collaborative efforts with a team of support agents led to improved technical issue resolution and a notable increase in app usage. I am passionate about fostering positive interactions and ensuring customer satisfaction through effective onboarding and support.

Experience

Work history, roles, and key accomplishments

Customer Support

OVER THE REALITY

Nov 2020 - Nov 2023 (3 years)

Managed customer inquiries via Telegram and Discord, reducing response time by 50%. Developed a knowledge base that decreased support tickets by 25% for a community of over 20k members. Collaborated with a team to resolve technical issues and improved customer service, leading to a 15% increase in app usage.

Customer Support Team Collaboration Technical Troubleshooting Time Management CRM Software Problem Solving Community Management Customer Satisfaction

Community Manager

MARSIS

May 2021 - Jun 2021 (1 month)

Encouraged positive interactions among community members, reducing conflicts by 50%. Assisted over 2,000 users during onboarding and shared updates to minimize misinformation. Monitored the community platform to prevent inappropriate content.