Ani John Nnamdi

I’m a customer support professional with 5+ years of experience supporting global digital communities through email, live chat, and customer support platforms. I help customers navigate account concerns, technical issues, onboarding challenges, and product-related inquiries while delivering personalized, high-trust support.

As a Customer Support Lead | Trust & Safety at Soundness, I supported a global community of 200,000+ active users, investigating account, platform, and transaction-related concerns to identify root causes and guide customers to resolution. I also created troubleshooting guidance and collaborated with internal teams to improve outcomes, while handling sensitive account information with discretion; previously, I supported 600,000+ customers at Smartlayer, resolving 60 to 100 daily inquiries and supporting onboarding, account access, security, and product navigation.