Evangeline Akaegbobi

I am a Customer Support Specialist with 3+ years of experience providing multi-channel support (live chat, email, and phone) and managing CRM platforms like Zendesk and HubSpot. I am passionate about helping customers, resolving issues efficiently, and using data-driven insights to enhance the customer experience.

In my recent roles I maintained a 90% first-contact resolution rate, led Zendesk process improvements that cut response time by 30%, onboarded users via PipelinePro, and created engaging community content while coordinating work through ClickUp and Discord. I handle high call volumes, troubleshoot technical issues, and collaborate cross-functionally to streamline workflows.

I also train new support agents, analyze feedback to identify recurring needs, and implement targeted service improvements. I bring strong communication, critical thinking, and empathy to every interaction, and I focus on measurable improvements to customer satisfaction and ticket resolution efficiency.