Chidera Wisdom Ezinwa

I am a motivated, customer-focused professional with experience managing live chat support, community moderation, and small moderation teams. I consistently deliver fast, friendly responses and create communication workflows that improve response quality and customer satisfaction.

I have led onboarding for new chat agents, developed and improved response templates, and enforced community standards to reduce repeated issues. I also have hands-on experience resolving order, payment, and product issues in retail and online support channels.

I bring strong communication, conflict-resolution, and team coordination skills, plus foundational technical knowledge including Microsoft Office, Google Workspace, and basic HTML. I am committed to mentoring new agents and continuously learning digital tools to enhance customer experience.