Darlington agho

I’m an energetic Customer Service Representative with 3+ years of experience helping customers through phone, email, and live chat. I’m known for giving knowledgeable answers on products, pricing, and availability while staying professional, fast, and warm.

In my most recent role as Customer Service Representative & Relations Lead at FrikiDigital (June 2024–Jan 2026), I communicated daily with a diverse client base and helped reduce average customer response time by 50%. I handled accurate data entry and record-keeping across CRM platforms to keep client information clean and up to date.

I also strengthen outcomes by collaborating with internal departments to resolve issues end-to-end and coordinating between teams to meet client needs and close open cases without unnecessary escalation. I supported day-to-day remote operations through documentation, reporting, and follow-up scheduling.

Before that, at Mango Network (Dec 2022–March 2024), I supported high volumes of customer and community inquiries across simultaneous chat threads and support queues. I maintained organized interaction records and helped drive a 20%+ increase in member satisfaction by fostering positive engagement and managing conflicts professionally.