Open to opportunities

Taoheed Oyedola

@taoheedoyedola

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Dedicated Customer Service and Technical Support Specialist with nearly seven years experience.

Nigeria

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What I'm looking for

I am looking for a role in a dynamic organization that values customer satisfaction and offers opportunities for growth and development.

I am a dedicated Customer Service and Technical Support Specialist with six years of experience in providing exceptional customer interactions across various industries, including fintech, e-commerce, SaaS, and Web3. My expertise lies in multi-channel communication, troubleshooting, and content moderation, allowing me to effectively resolve customer issues while enhancing user experiences and maintaining brand integrity.

Throughout my career, I have demonstrated a proven ability to manage escalations and improve support workflows using CRM tools and data-driven insights. My roles have involved collaborating with internal teams to optimize processes and implement customer-focused solutions. I am passionate about problem-solving and adaptability, always striving to deliver high-quality support in fast-paced environments.

Currently, I am seeking to contribute my strong communication skills, technical expertise, and customer-first approach to a dynamic and growing organization, where I can continue to make a positive impact on customer satisfaction and support efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Chat Moderator

Current

NMS

Jul 2023 - Present (1 year 10 months)

Responsible for initiating and responding to customer inquiries on the chat platform, monitoring user-generated content, and providing basic technical support to ensure a positive customer experience.

Customer Service Technical Support Communication Content Moderation Problem Solving CRM Tools User Engagement

Technical Support Specialist

Bollads

Oct 2021 - Jun 2023 (1 year 8 months)

Provided technical support for hardware and software issues, assisting customers via phone, chat, and email while collaborating with internal teams to enhance support processes.

Technical Support Customer Service Problem Solving Communication Team Collaboration Hardware

Community Manager

Birds of Prey NFT

Apr 2020 - Oct 2021 (1 year 6 months)

Developed and shared engaging content to foster community interaction, monitored forums for compliance with guidelines, and implemented strategies to grow the community.

Community Management Content Creation Communication Interaction Content Moderation

Customer Support Specialist

Bet9ja

Sep 2019 - Apr 2020 (7 months)

Built relationships with customers, resolved complaints, and provided technical support, ensuring customer satisfaction and maintaining accurate records of interactions.

Customer Support Relationship Building Technical Support Communication Documentation Problem Solving Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Federal University of Technology, Akure

Bachelor of Engineering, Metallurgical and Materials Engineering

2016 - 2023

Completed a Bachelor of Engineering in Metallurgical and Materials Engineering, focusing on the properties and applications of metals and materials. Developed skills in material selection, processing, and testing, preparing for a career in engineering and technology.