Open to opportunities

Imaobong Dominic

@imaobongdominic

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Dedicated individual seeking a customer support role.

Nigeria

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What I'm looking for

I am looking for a role that values excellent customer service and offers opportunities for growth.

I am a dedicated and resourceful individual with a strong commitment to ensuring smooth operations and excellent customer service. My experience in customer support has equipped me with the skills necessary to effectively coordinate tasks and meet the demands of a remote working environment. I pride myself on my attention to detail and my ability to communicate effectively with diverse teams, ensuring that all interactions are positive and productive.

In my volunteer experience, I have provided technical support assistance, guiding community members on using various apps and troubleshooting basic technical issues. I have also moderated online communities, ensuring respectful interactions and responding to inquiries with accurate information. My passion for enhancing digital literacy and customer engagement drives me to continuously seek opportunities to improve my skills and contribute positively to any team I join.

Experience

Work history, roles, and key accomplishments

Workshop Facilitator

Local Educational Organization

Oct 2022 - Nov 2022 (1 month)

Hosted online training sessions on effective communication and digital tools. Collaborated with organizations to improve digital literacy and customer engagement strategies among community members.

Communication Technical Skills Problem Solving

Online Community Moderator

Social Media Community

Sep 2022 - Oct 2022 (1 month)

Monitored and moderated social media groups to ensure positive interactions. Responded to inquiries and enforced community guidelines to maintain a safe environment. Engaged with community members to enhance their experience.

Community Management Communication Problem Solving

Customer Support Volunteer

Community Support Organization

Aug 2022 - Sep 2022 (1 month)

Provided technical support and guidance to community members on using apps and tools, particularly on Android devices. Created user guides and FAQs, and troubleshot technical issues remotely. Monitored online communities to ensure respectful interactions and resolved inquiries.

Technical Support Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Unknown Institution

Bachelor of Science, Customer Support

Activities and societies: Engaged in volunteer activities providing technical support and community assistance, hosting educational workshops, and moderating online communities.

Currently pursuing a Bachelor of Science degree, focusing on enhancing skills relevant to customer support and technical assistance.